Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Help shape how we connect with more than 30,000 employees across the Qantas Group through channels, events and campaigns.
• Support a high-performing Internal Communications team, helping to grow the reach, effectiveness and impact of our communication channels.
• Permanent position based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Senior Internal Communications Coordinator is part of the Qantas Group Internal Communications team, helping bring our employee communication strategy to life across channels, events and campaigns.

Working across a diverse range of projects, you’ll create and publish content, support major employee events, and use insights and data to continually improve how we connect with our people. Your work will help more than 30,000 team members stay informed, connected and engaged with what's happening across the Group.

You'll also play an important role in strengthening our culture and bringing our Group Values to life through every communication, helping employees feel proud to be part of the Spirit of Australia. You'll also play an important role in managing relationships with our communications platform partners, helping ensure our channels are running effectively and continually evolving to meet employee needs.

This is a hands-on role at the heart of a busy, high-performing team. Success comes from being adaptable, taking initiative and being willing to jump in wherever needed, whether that's coordinating an event, publishing content, solving a channel issue or supporting a major communication campaign.

Every communication is an opportunity to reflect what matters most to us: Safer Together, Win as One Team, Genuinely Caring and Energetically Efficient.

You’ll have –

• Minimum 2 years communications experience in a large corporate or agency.
• Tertiary qualifications in Communications, Journalism or a related discipline.
• Strong writing, proofing and content-coordination skills, with experience producing content for large internal audiences.
• Experience managing internal communication channels such as intranets, digital signage, newsletters and internal social platforms.
• Editorial experience, including planning, commissioning and scheduling content to deadline.
• Experience coordinating the logistics for events such as Town Halls, webinars and roadshows.
• Ability to read channel and content data and turn it into clear, useful reporting and recommendations.
• Demonstrated relationship building with stakeholders at a variety of levels with competing priorities.
• Ability to understand and communicate complex business, legal, regulatory and technical issues clearly and accurately.
• Proven time management and organisational skills, with the ability to work under pressure and meet tight deadlines.
• Strong general digital skills, including confidence with Microsoft 365 and SharePoint, basic design, and uploading and publishing content to internal channels.
• Sound IT problem-solving instincts and a willingness to learn new tools and troubleshoot day-to-day platform issues.
• Proficiency in Microsoft 365 and internal communication platforms, with the ability to learn new tools quickly.
• Good judgement, initiative and a proactive, curious approach.
• A flexible, hands-on attitude and a willingness to turn a hand to whatever the day needs, from channel publishing to supporting events on the ground.
• Ability to maintain confidentiality and act with discretion and tact at all times.
• Ability to contribute to the overall effectiveness of the team and department.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 1st September 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.