Job Description

Job Opportunity: SeniorIntensive Case Management Officer

Work type: Full Time

Location: Kununurra, Western Australia, 6743

Are you passionate about making a difference in the lives of vulnerable individuals and empowering them to overcome challenges? Join Job Pathways as a Senior Intensive Case Management Officer and help job seekers achieve stability and readiness for employment.

About the Role:

As a Senior Intensive Case Management Officer, you will:

• Provide individualised case management to a small caseload of high-needs job seekers
• Develop innovative solutions to address complex barriers to employment.
• Forge meaningful relationships with service providers, Indigenous organisations, government agencies, and other stakeholders.
• Implement strategies that promote job readiness and align with organisational goals.

Key Responsibilities:

Provide Personalised Support

Work directly with individuals facing significant challenges to create tailored plans that address their unique needs.

Help stabilise crises and guide job seekers toward employment readiness.

Build Strong Partnerships

Collaborate with local stakeholders to provide a network of support for clients.

Maintain positive and productive relationships with all stakeholders to create new employment opportunities.

Ensure Compliance

Stay up to date with guidelines and policies, ensuring all work meets contractual requirements.

Follow organisational protocols to maintain high standards of service delivery.

Report Progress

Prepare and submit regular updates to the Regional Manager about case management activities and outcomes.

Use data and feedback to improve strategies and processes.

Mandatory Qualifications & Experience:

• Certificate IV in Employment, Social Work, Community Services, or equivalent experience.
• Proven ability to work with individuals facing challenges such as disability, substance dependency, or homelessness.
• Strong interpersonal, negotiation, and counseling skills.
• Experience working with Indigenous Australians and rural communities.
• Exceptional time management and organisational abilities.
• Sound computer skills, including experience using Microsoft Office (Word, Outlook, Excel) and client or case management systems
• Strong written skills, with the ability to complete accurate case notes, reports, and correspondence

Other Requirements:

• A current C-Class driver's license
• NDIS Worker Screening Check or willingness to obtain
• A National Police Certificate or wilingness to obtain
• Working with children check or willingness to obtain

Why Join Job Pathways?

• Meaningful Work: Help transform lives in one of Australia's most beautiful regions.
• Dynamic Environment: Collaborate with a diverse team and community partners.
• Growth Opportunities: Contribute to innovative programs that make a lasting impact.

Also on offer;

• Attractive leave entitlements to enjoy the Kimberley lifestyle
• Salary sacrificing to boost take-home pay
• Annual Health and Wellbeing allowance
• Confidential counselling via Employee Assistance Program
• Fulfilling career with opportunities for advancement
• Supportive and positive team environment

How to Apply

Are you ready to inspire change and lead with compassion?

Job Pathways offers a supportive work environment where quality, safety, and cultural responsiveness are highly valued.The Job Pathways team is diverse and united by a commitment to employment pathways, guided by values of Courage, Commitment, Care, and Collaboration If this sounds like you, we welcome you to apply even if you dont meet all of the criteria above!

For a copy of the Position Description, enquiries, or to submit your application, email: hr@jobpathways.org.au

To apply, provide a cover letter along with a current resume. Job Pathways may reserve the right to fill the position prior to the ad closure date should a successful candidate arise.

Location: Kununurra, Western Australia, 6743 (Note: Housing is not provided with this position)