Job Description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

About the Role

Crisis24 is seeking a Senior Manager, Intelligence to lead and strengthen embedded intelligence programs supporting complex, global clients. This senior leadership role combines solution design, intelligence expertise, client advisory, operational oversight, program development, and people leadership.

The Senior Manager will work closely with clients and internal leadership to design and mature intelligence programs, ensure high-quality delivery, identify opportunities for growth and innovation, and develop managers and analysts. The role will also provide senior subject matter expertise across intelligence operations, GSOCs, risk intelligence, and critical event management.

What You Will Do

• Lead the design, scoping, and evolution of embedded intelligence programs, translating client requirements into operating models, staffing plans, deliverables, governance, SLAs, KPIs, and implementation plans.
• Partner with Sales, Account Management, and EIS leadership on client proposals, RFPs, renewals, expansion opportunities, and new solution development
• Serve as a senior client advisor, building relationships with decision-makers, understanding evolving needs, addressing program risks, and identifying opportunities for retention and expansion
• Oversee the quality and performance of intelligence programs, ensuring products and services meet client requirements, SLAs, KPIs, and Crisis24 standards.
• Provide senior expertise across intelligence analysis, GSOC operations, protective intelligence, risk intelligence, and critical event management.
• Guide managers and analysts in OSINT collection, analysis, geopolitical monitoring, and the production of timely, actionable intelligence for decision-makers.
• Analyze program and production metrics to identify trends, gaps, and opportunities to improve client programs and operational performance
• Identify and implement process, service, technology, and AI-enabled improvements, ensuring appropriate governance, quality assurance, training, and human oversight.
• Lead, coach, and develop managers and analysts, with a focus on performance, engagement, leadership development, and succession planning.
• Establish and improve intelligence standards, SOPs, processes, and best practices across embedded programs.
• Represent Crisis24 and EIS with clients, professional associations, industry forums, presentations, and other external engagements.

What You Will Bring

• Master’s degree or equivalent experience.
• 8+ years of experience in intelligence analysis, enterprise risk management, security, or a related field.
• Proven experience leading intelligence teams and complex client programs.
• Strong intelligence research, analytical, writing, briefing, and presentation skills.
• Experience with client-facing program leadership, solution design, program scoping, and senior stakeholder management.
• Strong knowledge of risk intelligence, intelligence-led operations, and critical event management.
• Experience managing managers and analysts, including coaching, performance management, team development, and succession planning.
• Demonstrated ability to manage complex priorities, make sound decisions, and operate with a high degree of independence.
• Experience using program metrics and client-health indicators to drive decisions and continuous improvement.
• Familiarity with technology- and AI-enabled intelligence workflows, including appropriate governance and human oversight.

Preferred Qualifications

• Global Security Operations Center (GSOC) leadership or subject matter expertise.
• Experience designing, developing, or managing GSOCs and supporting RFPs or client proposals.
• Experience leveraging AI tools to enhance intelligence analysis, production, and operational efficiency.
• Foreign language proficiency and international travel experience.
• Experience with Power BI, Google Earth/Maps, and Microsoft Office.
• Project or risk management certification such as PMP, CPP, or equivalent.

What You’ll Gain

• Lead and develop multiple teams of intelligence professionals.
• Work with international clients on complex intelligence, security, and risk challenges.
• Gain exposure to real-time geopolitical, travel security, GSOC, and crisis management operations.
• Help shape the future of embedded intelligence through innovation and AI-enabled capabilities.
• Join a collaborative, mission-driven global intelligence and security organization.

Additional Information

This is a hybrid position based in Annapolis, Maryland, with an expectation of three days per week in the office. Travel to client locations may be required, and occasional evening or weekend work may be necessary based on business needs.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.