Job Description

DXC Technology (NYSE: DXC) helps global organizations operate and modernize their mission-critical systems and operations. Through our expertise across applications, analytics, engineering, security, cloud, and IT outsourcing, we help clients improve performance, competitiveness, and customer experience.

Our DXC Assure Smart Apps solutions leverage the ServiceNow platform to modernize and automate enterprise workflows for the insurance industry, delivering digital transformation solutions that improve service delivery, enhance customer experience, and drive operational efficiency.

We are seeking an experienced Senior Insurance Business Analyst / Delivery Lead to support our DXC Assure Smart Apps organization.

This role combines strong insurance domain expertise with Business Analysis and/or Quality Assurance experience and hands-on delivery coordination. The successful candidate will serve as a central point of contact (SPOC) across business stakeholders, customers, product owners, architects, and distributed development and QA teams.

The role requires someone who understands insurance business processes and can translate business requirements into clearly defined work items, coordinate workload distribution, manage dependencies, and ensure alignment across multiple teams and stakeholders.

This is a hands-on leadership and coordination position, not a traditional people management role. The individual will work closely with internal teams, customers, and external delivery partners to maintain delivery momentum, manage priorities, and ensure transparency throughout the project lifecycle.

Key Responsibilities

• Act as the primary point of contact across Business Process Services (BPS), Insurance Technology and Solutions (ITS), customers, product owners, and distributed development and QA teams.
• Understand insurance business requirements and translate them into actionable user stories, tasks, acceptance criteria, and Jira work items.
• Coordinate and distribute workload across multiple teams and delivery partners, ensuring priorities, responsibilities, and timelines are clearly understood.
• Facilitate collaboration between business stakeholders, technical teams, and QA to ensure requirements are accurately understood and translated into deliverables.
• Coordinate day-to-day delivery activities, monitor progress, and follow up on assigned work to ensure commitments are met.
• Identify, track, and drive resolution of risks, impediments, issues, and cross-team dependencies.
• Support Agile/Scrum delivery activities, working closely with Scrum Masters and delivery teams to maintain alignment and execution.
• Coordinate UAT activities, release readiness, business validation, and stakeholder sign-offs.
• Provide accurate and timely status reporting to leadership and stakeholders, highlighting progress, risks, dependencies, and key decisions.
• Manage stakeholder communication and expectations across onshore and offshore teams, ensuring effective collaboration across time zones.
• Support hypercare activities and coordinate issue resolution following releases when required.

Required Skills & Experience

• 10–12 years of overall professional experience, with a strong background in the insurance industry.
• Previous experience in Insurance Business Analysis and/or Quality Assurance (BA or QA background).
• Strong understanding of insurance business processes, including policy administration and servicing, claims, billing, underwriting, broker operations, and customer servicing.
• Experience coordinating delivery across multiple teams, stakeholders, and external partners.
• Previous experience acting as a central point of contact (SPOC), delivery coordinator, or team lead in an Agile/Scrum environment.
• Ability to translate business requirements into user stories, actionable tasks, acceptance criteria, and Jira work items.
• Hands-on, day-to-day experience using Jira for backlog management, work tracking, and delivery coordination.
• Experience coordinating workload distribution, monitoring execution, and managing dependencies across teams.
• Strong stakeholder management, communication, facilitation, negotiation, and conflict-resolution skills.
• Excellent organizational, analytical, and problem-solving abilities, with the capacity to manage multiple priorities.
• Ability to collaborate effectively with US-based stakeholders and offshore delivery teams across different time zones.

Nice to Have

• Previous experience in a delivery lead, engagement lead, or coordination role within the insurance industry.
• Exposure to insurance technology platforms and digital transformation initiatives.
• Familiarity with ServiceNow, particularly Customer Service Management (CSM), Financial Services Operations (FSO), or insurance-related workflows.
• Experience working with distributed teams and multiple external vendors or staffing partners.

Leadership Expectations

• Provide delivery leadership and coordination without requiring direct people management responsibilities.
• Build strong working relationships across business, technical, and QA teams.
• Take ownership of communication, follow-through, and delivery transparency.
• Proactively identify gaps and drive alignment to keep teams focused on shared priorities.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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