Job Description

ESSENTIAL FUNCTIONS

Design and develop high-impact, visual training programs for frontline orthodontic teams across a fast-growing multi-location organization

Transform SOPs, operational workflows, and business processes into clear, engaging, scenario-based learning experiences

Create micro-learning modules, animated training, video instruction, simulations, and screen-based learning content

Develop practical Do / Don’t behavioral examples that improve execution consistency and reduce operational errors

Standardize training templates, visual branding, course structure, and instructional quality across all learning programs

Build training content that simplifies complex operational processes into easy-to-follow, execution-ready instruction

Incorporate real-world operational failures, coaching opportunities, and frontline challenges into training scenarios

Partner with operational leaders and L&D team members to align training with business goals, certifications, audits, and performance metrics

Continuously revise and optimize content based on audit findings, operational trends, employee feedback, and KPI performance

Maintain content organization, version control, and LMS accuracy within UKG, SharePoint, and related systems

PREFERRED QUALIFICATIONS

5+ years of experience in instructional design, learning development, training operations, or enablement

Strong portfolio demonstrating visual, scenario-based, execution-focused learning content

Experience designing training for healthcare, dental, retail, hospitality, or other frontline operational environments strongly preferred

Advanced proficiency with instructional design and content development tools such as Articulate 360, Rise, Vyond, Adobe Creative Suite, Camtasia, or equivalent platforms

Strong visual storytelling and content simplification skills

Experience building scalable training systems for multi-site or high-growth organizations

Ability to create concise, engaging learning content for diverse employee populations

Strong project management, organizational, and execution skills

High attention to detail and commitment to operational consistency

COMPENSATION & BENEFITS

Salary: $90,000–$120,000 based on experience, portfolio quality, and technical capability

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Career Growth and Leadership Development Opportunities

Hybrid Work Flexibility Based on Location and Business Needs

High-Visibility Role With Direct Impact on Organizational Performance and Growth

WHO WE ARE

Diamond Braces is a rapidly growing orthodontic organization committed to delivering affordable, accessible orthodontic care with an exceptional patient experience. With multiple locations and continued expansion, we are building scalable systems that support operational excellence, employee development, and consistent execution across every office.

This is an opportunity to help build and scale the future of learning and frontline performance within a fast-moving healthcare organization.