The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.
In alignment with the business strategy, we are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees capabilities by designing, developing, and executing automated test scripts that support software products for the Bank’s Institutional Services (IS) customers. You will work closely with cross-functional teams to understand system architecture, product requirements, and deliver test automation solutions that ensure both functional and non-functional quality coverage. Reporting to the QA Manager to support Money Movement & Fees, you will be responsible for defining and executing the manual & automation testing for core capabilities such as client receipts and disbursements, payment risk management and migrations, billing and invoicing, exception handling, and operational controls
You will also share accountability for production support, partnering with technology and operations teams to perform post production validation and ensure the ongoing stability and reliability of Money Movement and Fees capabilities.
Bachelor’s degree in Computer Science, Engineering, or related field and a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing
Strong programming skills in one or more pertinent languages
Sound understanding of quality control methodologies, tools, and processes
Sound knowledge of agile development methodologies and Development Operations practices
Familiarity with pertinent defect tracking systems
Strong problem-solving skills
Strong verbal and written communication skills
Strong organizational skills
Education and Experience Preferred:
Minimum of 7 years’ software quality assurance and control experience
Experience in testing cloud-based applications and APIs
Strong domain expertise in Money Movement and Fees capabilities, including client receipts and disbursements, billing triggers, exception handling, and operational controls.
Deep expertise in payment systems and payment processing concepts, including but not limited to: payment submission and orchestration, authentication and authorization, clearing and settlement, idempotency, error detection, and exception management.
Strong understanding of payment risk, controls, and fraud management, including: preventative and detective controls, operational risk, resiliency and auditability
Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.
Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred, with the ability to apply AI-driven approaches to improve QA efficiency and coverage.
ISTQB (International Software Testing Qualifications Board) or similar QA certification
Experience with pertinent performance and load testing tools
Exposure to security testing practices and tools
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Wilmington, Delaware, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
