Job Description

Location: London, United Kingdom

Position type: Contractor - inside IR35 - until 31st March 2027

What the hiring manager says

“This role is a great opportunity for someone who is passionate about driving digital inclusion for underserved members of society in low- and middle-income countries in a way that is both commercially sustainable and socially impactful. The role offers and exciting and varied mix of projects and industry engagement focused on addressing the key barriers to digital inclusion. This role sits within a team of passionate and ambitious people that deliver meaningful impact at scale”

Abi Gleek – Insights Director

About the Team

GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to prove the power of mobile in emerging markets.

The GSMA’s Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets. For more information, please visit the GSMA Connected Society website at: www.gsma.com/connectedsociety

GSMA Connected Women works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information, please visit the GSMA Connected Women website at: www.gsma.com/connectedwomen.

About the Role

The Senior Insights Manager will bring together data and insights to inform action to increase digital inclusion for underserved population groups; support research and evaluation studies; shape and deliver thought leadership pieces; produce best-in-class succinct case studies and briefs on key themes, such as mobile digital skills and handset affordability; and be involved in sharing these insights with stakeholders.

Key roles and responsibilities include:

• Bringing together data, insights and/or learnings from partner engagements in an easy to understand, compelling and actionable way to inform industry and policy action.
• Producing high quality case studies highlighting successful initiatives and learnings as well as briefs or blogs on key topics including affordability, digital skills, gender inclusion and disability inclusion.
• Supporting robust research and evaluation studies across a range of markets.
• Engaging with the mobile industry and key stakeholders to provide advisory services on opportunities to advance and scale commercially sustainable impact through mobile internet adoption and use.
• Work effectively with other members of the Connected Society and Connected Women team and other Mobile for Development programmes on shaping and delivering relevant insights

About You

The right candidate will take an evidence-based approach to produce impactful thought leadership content and support our engagement with stakeholders to drive action and learning. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations, including women.

You must have the right to work in the UK.

Capabilities:

You will have most or all of the following:

Thematic understanding

• Genuine interest in, and enthusiasm for, driving mobile internet adoption and use in low-and middle-income markets including understanding the commercial and social benefits that are presented by doing this
• Knowledge of key issues and the barriers facing underserved populations in accessing and using mobile internet.
• Experience of working with underserved populations in emerging markets is highly desirable
• Commercial experience, ideally within or for the telecoms industry (e.g. as a management consultant, as part of a research agency) is highly desirable

Research expertise:

• Experience and familiarity with different research and evaluation methods and projects
• Capacity to draw on and triangulate a wide range of data sources to provide key and actionable insights for a range of stakeholders including mobile operators and policy makers

Communication

• Fluent and compelling written and oral communications skills, particularly in English.
• Excellent communicator, able to express complex or commercial issues in plain language, without losing the important points.
• Ability to synthesise thought leadership deliverables into succinct key messages, and to create bespoke, structured storylines tailored for different audiences and objectives.

Relationship management, teamwork and collaboration

• Experience establishing and managing productive senior client relationships
• Experience of delivering results both through individual contribution and through culturally diverse, collaborative teams
• A team player, happy to work in large multi-disciplinary groups, be flexible, and support and input into their work
• Excellent cultural awareness and a desire to work with teams around the world
• Willingness to travel internationally, including to emerging markets

Personal qualities

• A self-starter, highly motivated to develop initiatives and drive them through to completion, who is able to work independently with an entrepreneurial, creative, can-do orientation
• Conscientious, with high personal standards and attention to detail

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.