Job Description

The Team

The consumer Insights Team forms part of the wider Data & Insights Function, working alongside our Data Engineering, Reporting, Data Science and Digital Analytics Teams. Together, these teams collaborate to unlock the full potential of our data, with the Consumer Insights Team playing a key role in delivering meaningful analysis that supports strategic decision making and driving a deeper understanding of customer behaviour.

What You’ll Be Doing

• Deliver high-quality actionable insights & across operational and commercial metrics

• Support supplier reconciliations, dispute resolution, and P&L control frameworks

• Support digital product change analysis and experimentation rollouts

• Conduct user requirement analysis and define best analytical approaches

• Collaborate with data engineering to resolve data issues and ensure data integrity

• Identify and communicate opportunities for business value creation

• Present insights clearly and effectively to stakeholders, including C-Suite.

• Developing relationships with senior stakeholders

• Empower decision-makers with timely, comprehensive, and impactful information

• Supporting Team Development

• Drive continuous improvement in analytics techniques and approaches

• Support delivery of Insight & Analytics objectives and projects

• Contribute to a high-performance, data-driven culture within the team

• Mentoring and supporting junior colleagues in the delivery of analysis

What You’ll Bring

• Strong technical skills

• Strong proficiency in SQL and MS Office tools

• Experience working with Databricks and Azure preferable

• Experience with large data sets

• Analytical knowledge, application & delivery

• Demonstrated ability to interpret and consolidate data from multiple sources

• Experience in delivering insights that influence strategic decisions

• Strong storytelling skills with the ability to translate data into actionable outputs

• Commercial awareness and understanding of business value creation

• Critical thinker with a problem-solving mindset

• Senior stakeholder Management

• Ability to work effectively with senior stakeholders and cross-functional teams

• Self-motivated, ambitious, and determined to make a tangible impact

• Experience supporting junior colleagues

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too