Job Description

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.

The Senior Inside Sales Support Specialist is a customer-centric and technically skilled role that integrates advanced fluid handling product knowledge and communication expertise to drive sales growth and provide superior customer service. This position manages customer accounts and resolves escalated technical and service issues regarding pump and well systems, septic systems, water conditioning, and irrigation products. By leveraging CRM/ERP systems, digital tools, and industry insights, the Senior Inside Sales Support Specialist ensures efficient quoting, accurate order processing, and innovative solutions to customer challenges.

If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

Responsibilities

• Support internal sales and branch teams as a fluid handling technical resource, troubleshooting pump and well systems, septic systems, water conditioning, and irrigation products.
• Serve as the primary point of contact for accounts and escalated customer issues, ensuring timely resolution and customer satisfaction.
• Proactively identify customer needs and recommend solutions, product alternatives, or process improvements that add value.
• Prepare accurate quotes for customers by gathering pricing, availability, and product details.
• Travel with sales team to job sites as needed to assess project conditions, evaluate customer needs, and recommend appropriate fluid handling solutions. (approximately 10% or less)
• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Mentor and support entry-level Inside Sales Support Specialists, sharing best practices and assisting with complex inquiries.
• Contribute to continuous improvement initiatives aimed at enhancing workflows, customer interactions, and system utilization.
• Evaluate and recommend inventory adjustments at the branch level, including the addition of new products and the removal of underperforming or obsolete items within the Fluid Handling product category.
• Stay current with industry developments, competitor offerings, and technology tools that impact customer service and sales support.
• Other duties/responsibilities as assigned.

Qualifications

• High school diploma required.
• 4+ years' of experience working with pump and well systems, septic systems, water conditioning, and irrigation products. Installation experience is strongly preferred.
• Advanced fluid handling technical product knowledge.
• Demonstrated ability to handle escalated customer issues with a solutions-focused approach.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency with CRM/ERP systems, as well as Microsoft Office Suite.
• Excellent written and verbal communication skills, with the ability to adapt messaging to customers, vendors, and internal stakeholders at all levels.
• Leadership skills with experience mentoring, training, or coaching junior staff.

About First Supply

First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.