Job Description

Purpose of the Job

As Senior Inside Sales & Contracts Specialist, you are responsible for preparation of timely quotes for customers and accurate entry of orders into the system including updates where required. This role functions as the primary point of contact for customers in obtaining Quote and order status, milestone tracking and any other required updates from time of quote receipt through order acknowledgement and until final shipment.

Inside Sales

• Review customer requests for quotation (RFQ), including technical and commercial specifications. Identify cost effective best suited engineered product for the application.
• Size and select appropriate Rotork products and communicate this information to customers using established format.
• Produce accurate and detailed technical quotes with supporting documentation and drawings for standard and customised solutions proposal to meet customer requested bid date. Clarify any deviations, assumptions or exceptions to customer project specifications and state recommendations.
• Interface with cross-functional teams (Sales, Engineering, Quality, Manufacturing, and Management) to review projects and develop a plan of action prior to quotation and after receipt of order.
• Ensure customers’ requirements are completely and adequately transferred to Contracts.
• Contact point for specific products / applications.
• Partner with the Outside Sales to build customer relationships
• Discuss solutions with customers to drive orders

Contracts

• Responsible for order entry and contractual activities from order receipt through shipment.
• Maintain applicable project plans and reports in support of both internal stakeholders, as well as the customer.
• Liaison between all departments (sales, engineering, quality, production) within Rotork factories to ensure the fulfilment of customer requirements.
• First point of contact for customer escalations, changes to scope, and requests to expedite delivery.
• Provide technical phone support and serve as a resource for our customers, representatives, distributors, Business Development and Area Sales Managers to help promote Rotork.
• To organise the working day so that priorities are addressed, customer expectations are met and internal delays reduced
• To seek and implement improvements within the department and the wider company where appropriate
• Update all systems for accurate output forecasting and reporting

Qualifications

Essential:

• Strong Customer Service experience with typically 3 years’ experience working with instrumentation in a relevant role and/or industry
• Experience in using ERP and CRM Systems
• Degree or Engineering/ Technical Qualification (or equivalent)
• Proficiency in data analysis and leveraging analytics for sales strategy development.
• Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.

Personal qualities:

• Motivated self-starter able to work independently and with a team.
• Pneumatics/hydraulics applications engineering/controls experience a plus
• Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
• Must be thorough, accurate, and organized, with a strong attention to detail.
• Must be able to prioritize workload and manage multiple tasks in a fast-paced environment. Strong time management skills

#li-hybrid

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.