Carrier

Senior Inside Sales Assistant

Carrier  •  Stockport, GB (Onsite)  •  21 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Senior Inside Sales Assistant

Location: Telford, UK (On-site)
Contract: Permanent, Full-time
Working Hours: 37.5 hours per week

About the Role

We are looking for a Senior Inside Sales Assistant to join our team. This role plays a key part in supporting business growth by building strong customer relationships, ensuring smooth communication, and coordinating effectively with internal teams.

This is not a purely sales-driven position. Instead, it focuses on customer communication, order processing, coordination, data accuracy, and day-to-day commercial support You will act as a central point of contact for both customers and internal stakeholders while developing your product knowledge and commercial skills through structured training.

This opportunity is ideal for someone who enjoys working with people, handling information accurately, and building long-term relationships, while growing into a more commercial role over time.

Key Responsibilities

As a Senior Inside Sales Assistant, you will:

  • Act as the first point of contact for existing and potential B2B customers (installers, contractors, distributors, wholesalers)
  • Support the external sales team with lead follow-ups, coordination, and administrative tasks
  • Maintain accurate customer and opportunity data in internal systems
  • Communicate with customers via phone and email, handling queries and providing information
  • Collaborate with internal teams:
    • Marketing – support campaigns and manage incoming leads
    • Technical Support / After-Sales – escalate and follow up on technical queries
    • Logistics / Operations – assist with order tracking, deliveries, and stock queries
    • Finance / Accounts – support invoicing and basic credit-related queries
  • Ensure high accuracy in data entry, documentation, and order processing
  • Build product and service knowledge through ongoing training

About You

We’re looking for someone who:

  • Has strong verbal and written communication skills
  • Is organised, detail-oriented, and comfortable working with data
  • Is confident using MS Office (Outlook, Excel, Word)
  • Works well in a team and supports shared goals
  • Can manage tasks independently and prioritise effectively
  • Is proactive, reliable, and eager to learn
  • Speaks fluent English

Experience:
Previous experience in sales or business development is beneficial but not essential. We welcome candidates from customer service, administration, or coordination roles who are interested in developing commercially.

What We Offer

  • Competitive base salary + performance-related bonus
  • Pension scheme
  • 25 days holiday + bank holidays
  • Private medical and dental care
  • Life insurance
  • Comprehensive onboarding and training
  • A supportive, collaborative team environment

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

Carrier

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.

Industry
Wholesale & Distribution
Company Size
10,000+ employees
Headquarters
Palm Beach Gardens, Florida
Year Founded
Unknown
Social Media