Job Description

As a Senior Injury Management & Wellbeing Specialist, you will play a key role in supporting safe, timely and sustainable return‑to‑work outcomes.

Based at our Chullora head office, this senior specialist role will manage complex and high‑risk cases, provide expert guidance to leaders, and help strengthen injury management capability across multiple sites in Sydney.

Working closely with People & Culture, WHS and operational teams, you will contribute to early intervention, wellbeing programs and proactive injury prevention.

Key Responsibilities

• Lead end‑to‑end injury management and return‑to‑work (RTW) for complex, sensitive and high‑risk cases.
• Implement early intervention strategies, support timely treatment pathways and ensure appropriate escalation.
• Assess, coordinate and challenge suitable duties to ensure they are meaningful, sustainable and clinically appropriate.
• Coach and support leaders and Coordinators to uplift capability and drive consistent RTW practices.
• Maintain accurate, compliant and timely case documentation aligned with self‑insurance requirements.
• Analyse injury and claims data to identify trends, cost/duration drivers and opportunities for improvement.
• Lead case conferences, reviews and multidisciplinary discussions to maintain case momentum and resolve barriers.
• Contribute to injury and illness prevention initiatives and risk assessments in partnership with WHS teams.
• Partner with People & Culture on employment‑related risk, redeployment pathways and workforce placement considerations.
• Represent the employer in discussions with treating practitioners, insurers and providers to support informed decision‑making.

What You’ll Bring

• An allied health qualification (e.g., Physiotherapy, OT, Exercise Physiology, Rehab Counselling, or similar), supported by relevant certifications such as Advanced RTW and Level 3 First Aid.
• Extensive experience managing end‑to‑end injury management and complex/high‑risk cases, ideally within an Operations environment.
• Strong understanding of workers’ compensation legislation and sustainable RTW strategies.
• Confidence to influence and challenge stakeholders — including leaders, providers and treating practitioners — to progress cases and remove barriers.
• High system discipline, with accurate documentation, clear reports and readiness for audit and compliance requirements.
• Ability to coach and support leaders, uplift capability and drive consistent, high‑quality injury management practices across sites.

Why Work at Primo Foods

At Primo Foods, you’ll be part of a team that genuinely values people, safety and wellbeing. In this role, your expertise will directly contribute to helping our employees recover well, return safely, and feel supported through every stage of their injury and wellbeing journey. You’ll work in a collaborative environment where your professional judgement is respected, and where you can make a meaningful impact across multiple sites.

You’ll also enjoy:

• Free on-site parking - for an easy commute
• Discounts on health insurance and exclusive savings with leading retail partners
• Savings at the on-site Primo shop — with discounted deli and butcher products
• A workplace that prioritises inclusion, wellbeing and continuous improvement, especially within safety and injury management
• Opportunities to grow your career within Australia’s largest meat and food processing group, including further development across injury management, wellbeing, safety and leadership

If you’re passionate about delivering best‑practice injury management and want to contribute to a dynamic environment, apply now!