Job Description

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise-wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high-performance virtual experience utilizing Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI-powered automation solutions to handle provisioning, monitoring, and self-healing system operations. This is an incredible opportunity to leverage cutting-edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce.

Primary Responsibilities

• Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms.

• Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments.

• Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates.

• Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI.

• Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure.

• Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem.

• Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation.

• Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability.

• Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments

• 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms

• 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks

• 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments

• 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology

• Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments

• Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP

• Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms

• Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments

• Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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