Job Description

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

About the role

At Verndale the Infrastructure team is responsible for the technology, security, software and hardware used by all employees. The senior infrastructure engineer will be an integral part of this critical and highly visible team tasked with empowering all employees to perform their jobs in the most efficient and secure way possible. As senior infrastructure engineer, you will also support Verndale's clients, Azure hosting environments, as well as Verndale's 24x7 help desk acting as an escalation point. The qualified candidate must be able to work with limited supervision and participate in on-call rotations as needed.

Responsibilities

• Respond to incoming requests made via web, email, or phone within agreed-upon levels in customer service level agreements.
• Identify and organize tickets and internal initiatives according to priority.
• Update and maintain internal process documentation.
• Configure, maintain and troubleshoot corporate environments and applications to support Verndale's employees and clients.
• Provide technical support and training for colleagues.
• Collaborate with engineering, leadership, and cross-functional team members to meet business goals.
• Participate in on-call rotation and ensure uptime of services.

Qualifications

• Proven ability to work effectively independently and with a team.
• Excellent customer service skills, strong English communication both verbally and in writing
• Must be detail-oriented and have strong troubleshooting skills.
• Must be able to organize and prioritize a large number of tasks at any given time.
• Experience working in fast-paced and high-pressure environments.
• Knowledge of security principles and best practices
• Experience managing cloud environments (Microsoft Azure preferred)
• Experience managing Atlassian Jira/Confluence
• Experience with Enterprise Identity and Access Management (Entra ID / Azure AD, Active Directory)
• Experience with Windows 10/11 / Windows Server / Mac OSX / Linux
• Advanced knowledge of computer setup, support, and networking principles
• Prior experience with infrastructure and application monitoring tools
• Knowledge of the Microsoft 365 Suite (Exchange Online, Outlook, Office applications)

Nice to Have

• Experience managing Atlassian Jira Service Management
• Experience with MDM Platforms (Microsoft Intune / Jamf)
• Experience with Sophos Endpoint Security
• Experience with Tenable Vulnerability Management / Web App Scanning
• Experience with Cisco Meraki MX/MR
• Experience with computer imaging methods and software
• Ideal candidates will also have experience in project management.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace