This is a remote position.

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  Own the full lifecycle of complex infrastructure incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
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  Lead investigation and resolution of critical incidents, driving coordination across internal teams, vendors, and customer stakeholders.
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  Make technical decisions and take end-to-end ownership of infrastructure issues, driving resolution without reliance on further escalation.
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  Lead technical delivery of infrastructure projects, including scoping, estimation, design, and implementation.
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  Perform root cause analysis and develop long-term remediation strategies to prevent recurrence.
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  Validate and approve infrastructure changes, designs, and remediation strategies.
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  Provide technical guidance and mentorship to junior engineers.
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  Contribute to architecture documentation, diagrams, and operational runbooks.
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  Design and implement automation and process improvements to enhance reliability and operational efficiency.
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  Participate in change management and project planning activities.

Requirements

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  12+ years of IT experience.
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  MUST BE fluent in English.
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  ​8+
  years of experience supporting enterprise IT infrastructure.
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  Deep experience with virtualization, storage, operating systems, and cloud platforms.
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  Strong experience in troubleshooting complex multi-system infrastructure issues.
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  Experience designing and implementing infrastructure solutions.

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  Certifications such as VMware VCP, Microsoft, or cloud infrastructure certifications.
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  Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
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  Experience delivering customer-facing IT infrastructure projects.
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  Experience with enterprise infrastructure technologies including VMware vSphere, Cisco UCS, and Citrix Virtual Apps and Desktops (CVAD).
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  Experience with cloud platforms, particularly Google Cloud Platform (GCP), including infrastructure design, administration, and troubleshooting.
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  Experience with Cisco Unified Communications Manager (CUCM) and enterprise storage platforms.
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  Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.