Being in a business support role at Australia Post means helping our people deliver for every Australians. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity 

Join a highly influential Industrial Relations team at Australia Post, where you'll play a key role in shaping enterprise-wide workforce outcomes across one of Australia's largest and most complex organisations. Working closely with senior leaders and executives, unions and key business stakeholders, you'll help drive strategic bargaining, workforce reform and industrial relations initiatives that support business performance, manage risk and deliver positive outcomes for employees and the organisation.

Please note that we welcome applicants from Melbourne, Sydney and Brisbane for this permanent ongoing opportunity.

You’ll also 

• Lead, support and prepare for enterprise bargaining activities, including strategy development, negotiations, approval processes and implementation planning.
• Lead and support major change programs across the business, providing strategic IR support and advice.
• Provide expert industrial relations advice to senior leaders & executives and stakeholders on workforce change, industrial obligations, risk management and compliance matters.
• Manage and resolve complex collective disputes, union claims and consultation processes, including matters before the Fair Work Commission when required.
• Partner with operational leaders, P&C, Legal and union representatives to deliver practical industrial relations solutions that enable business outcomes.
• Use data, insights and continuous improvement approaches to strengthen industrial relations processes, consultation planning, bargaining execution and workforce compliance practices.

About you 

You're a trusted and commercially minded Industrial Relations professional who thrives in a complex, fast-paced and highly unionised environment. With strong resilience and stakeholder management skills, you're able to navigate sensitive issues, influence senior leaders and build productive relationships across the business.

You’ll also have

• Significant experience in Industrial or Workplace Relations within a large, complex and unionised organisation.
• Demonstrated experience leading or supporting enterprise bargaining, including negotiations, claim management, industrial action planning and approval processes.
• Proven experience managing collective disputes, union engagement, workforce change programs and matters before industrial tribunals or the Fair Work Commission.
• The ability to identify and manage industrial, compliance and payroll-related risks, using data and insights to support informed decision-making and practical business outcomes.
• Legal qualifications or equivalent are desirable.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.

See and hear what life is like in business support: