Job Description

About the Role

The Incident Response Team forms a key part of the Security function within DD&T. Our team is responsible for:

• Ensuring we effectively respond to cyber and physical security incidents;
• Mitigating potential security threats by identifying lessons learned and translating these into business improvements;
• Developing Incident Response readiness plans and processes;
• Exercising and testing to ensure NESO is prepared to respond to the security threats we face.

The Senior Incident Response Analyst will drive the team’s response to security incidents, following industry best practise incident management frameworks. Day-to-day, they will triage incidents that are reported to our team, take ownership for medium to low priority incidents end-to-end, support senior colleagues in managing high priority events, and mentor junior colleagues in developing their skills.

More strategically, the senior analyst will work closely with management to refine our response framework for incidents impacting Critical National Infrastructure assets; will support the team in monthly activities of analysing incident trends and identifying potential improvements; and will help drive general uplift in incident response maturity

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role.

Key Accountabilities

Incident Response

• Independently handle the response to medium to low priority incidents, ensuring our response is necessary, proportionate, and handled by the appropriate experts.
• Support senior colleagues in handling the response to high priority incidents.
• Produce clear incident summaries at pace and adapt communication style for various audiences.
• Provide structured guidance to more junior analysts in handling their low priority incidents.

Capability Development

• Help maintain and improve incident response plans, processes, and supporting documentation.
• Coach junior colleagues in their professional development.

Stakeholder Engagement

• Develop productive relationships across business departments.
• Build relationships with resolver groups.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Strong demonstrable experience or degree-level qualification in Incident Response or associated disciplines.
• Proven analytical skills and capable of independently solving new and complex problems.
• Excellent written and verbal communication skills with some experience of adapting these for different audiences.
• Strong stakeholder management and relationship-building skills.
• Prior experience in a technical cyber discipline preferred.
• Some familiarity with best-practice IR frameworks preferred.

What You'll Get

A competitive salary of £50,000 - £56,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package. - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme, Retail & Gym Discounts
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.
Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.