Job Description

Responsibilities:

• Lead and coordinate incident resolution
  end-to-end, minimizing downtime and ensuring adherence to processes.
• Activate and manage the Incident WAR Room, facilitating real-time communication among support teams across geographies.
• Coordinate troubleshooting across technical teams, including SAN, Unix, Windows, Network, DBA, CTRL-M, MQ, and application support, escalating issues as needed.
• Drive post-incident analysis, organize Post-Incident Reviews, compile Incident Reports and Post-Mortems, and implement process improvements to prevent recurrence.
• Monitor KPIs and trends, report to senior management, and act as Process Owner to ensure systematic application of incident management processes.
• Maintain and update documentation, procedures, and escalation paths, ensuring consistency across all systems and sharing lessons learnt.
• Collaborate with business and IT stakeholders to understand application interdependencies, front-to-back office flows, and operational impacts.

Requirements:

• Bachelors or Masters degree in Information Technology, Computer Science, or Engineering.
• 8+ years of IT experience, including 4 to 6 years hands-on Infrastructure/Application Support
• Experience in Crisis Management and IT operations, preferably in Capital Markets or Corporate Banking
• Knowledge of monitoring tools, job scheduling (CTRL-M), and transversal technologies (SAN, Unix, Windows, Network, DBA, MQ).
• Strong leadership, multitasking, and problem-solving skills
• Excellent verbal and written communication, able to engage stakeholders at all levels.
• Proactive, client-oriented, and able to work effectively under pressure.

To apply, please visit www.gmprecruit.com and search for Job Reference: 4RR337R5

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA