Asurion

Senior IMS Associate

Asurion  •  Republic of the Philippines (Onsite)  •  5 hours ago
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Job Description

Senior QMS Associate
JOB CODE
PHL5070
JOB PROFILE NAME (Title)
Senior QMS Associate
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
REPORTS TO
FSLA CLASSIFICATION
Pay Rate Type: Salary
The Senior IMS Associate leads the compliance of the Quality Management System of the organization with ISO and other industry standards thru the continual implementation. This role will support in leading the implementation and execution of Quality Management System indicatives towards management system maturity and best in class.

The Senior IMS Associate leads the compliance of the Quality Management System of the organization with ISO and other industry standards thru the continual implementation. This role will support in leading the implementation and execution of Quality Management System indicatives towards management system maturity and best in class.

ESSENTIAL JOB SKILLS/DUTIES

  • DCC Function:

  • Manages document control, release, and portal updates with retention tracking

  • Ensures external documents are translated into internal requirements

  • Standardizes procedures with process owners from creation to approval

  • Administers document review and approval workflows

  • Conducts QMS training and onboarding sessions

  • Performs audits, gap analysis, and compliance monitoring (Lead Auditor role)

  • Supports ISO/R2 and regulatory certification readiness and compliance

  • Drives QMS programs and supports project execution (DMAIC, PM lifecycle)

  • Conducts process, system, layered, and legal compliance audits

  • IMS Function:

  • Manages layered process audit performance and approvals

  • Supports compliance tracking for QIP metrics and audit requirements

  • Coordinates ISO readiness plans, monitoring, and reporting

  • Tracks auditor performance and recognition programs

  • Monitors audit schedules and coordinates with auditors/auditees

  • Standardizes procedures and ensurestimelydocumentation processes

  • Conducts QMS training and onboarding support

  • Supports certification compliance (ISO, R2) and QMS initiatives

Asurion

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Nashville, Tennessee
Year Founded
1994
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