Navina

Senior Implementation Engineer - Pacific Standard Time (PST)

Navina  •  New York City, NY (Remote)  •  2 months ago
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Job Description

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.

Navina is seeking a seasoned and driven Implementation Engineer to lead technical onboarding for large health systems. This is a high-impact individual contributor role at the intersection of technology and customer success, where you will be responsible for translating Navina’s AI and data requirements into seamless Epic or other EMR integrations.

In this role, you will serve as the senior technical voice in customer onboarding—owning the end-to-end implementation lifecycle and collaborating closely with Product, R&D, and Customer Success teams. You’ll guide customers through complex integrations, ensure frictionless go-lives, and play a key role in shaping scalable delivery processes that support Navina’s rapid growth across health systems.

Responsibilities

  • Lead end-to-end implementations for Epic and other EMR-based customers—from kickoff through go-live and interface activation.
  • Act as the primary technical contact for CMIOs, Epic Analysts, interface engineers, and other IT leaders.
  • Design and configure integrations (HL7 v2/v3, FHIR, Interconnect VPN, etc.).
  • Troubleshoot complex issues during onboarding with Product and Engineering support.
  • Maintain project plans and provide clear status updates to stakeholders.
  • Build and maintain reusable templates, runbooks, and automation scripts.
  • Share field insights with Product, R&D, and Medical teams to inform roadmap decisions.
  • Support pre-sale efforts by advising Health System customers on integration feasibility, scope, and technical requirements.
  • Promote knowledge-sharing and best practices across Navina teams related to Health Systems integrations and Epic implementations

Requirements

  • 5+ years in technical implementation, integration engineering, or customer onboarding for healthcare SaaS, consulting, or EHR vendors.
  • Deep, hands-on Epic expertise — Strong understanding of Epic’s architecture, integration points, and configuration workflows—including user access controls, FHIR API enablement, and SMART on FHIR/OAuth2 setup.
  • Advanced SQL skills
  • Strong project-management abilities: create timelines, manage risks, and deliver on schedule.
  • Exceptional written and verbal communication—able to translate complex technical details for both C-suite and frontline analysts.
  • Strong executive presence and ability to represent Navina in customer steering committees and governance meetings during implementation
  • Solid grasp of U.S. healthcare data standards

How You Would Stand Out?

  • Epic certification(s)
  • Prior experience in a high-growth startup environment.
  • Experience integrating with other EHRs (eCW, Athenahealth, Veradigm, and others).
  • Programming/scripting proficiency (Python, JavaScript/Node.js)

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!

Navina

About Navina

Navina was born with the vision to create a new world where the time-consuming chaos of patient data is replaced by a logical actionable platform that makes it possible for every physician to assess even the most complex cases in minutes.

Our technology creates a new era of simplicity by restructuring disorganized data into an intelligible patient portrait, intuitively organized for sophisticated and empathetic patient care. We use AI and machine learning to make sure that what's most important is immediately clear, diagnostically linked, and contextually surfaced, so physicians can have the entirety of each patient’s data.

The result: optimum patient wellness and enhanced financial performance for providers and payers.

Navina is a partner of the American Academy of Family Physicians (AAFP) Innovation Lab.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
New York, NY
Year Founded
Unknown
Website
navina.ai
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