Job Description

Senior Implementation Consultant

Redmap is a fast-growing, forward-thinking software development and consulting company specialising in document automation. We’re focused on Accounts Payable workflow solutions, helping businesses across industries save time, cut costs, and run smarter.

We don’t just build software — we deliver industry-leading automation that transforms the way our clients work. If you're driven, creative, and ready to be part of something big, you're exactly who we're looking for.

As a Senior Implementation Consultant you will lead technical implementations from discovery through to hypercare, ensuring a smooth, structured, and high-quality experience for our clients.

This role is a progression from Implementation Consultant, designed for individuals with 4+ years of implementation experience who are ready to manage multiple standard projects and where required some complex projects whilst guiding and mentoring associate and technical consultants. In conjunction with the Lead Implementation Consultant you will oversee technical solution configuration, act as the senior technical lead for standard client implementations and contribute to continuous improvement initiatives across delivery practices.

Key Responsibilities

• Lead end-to-end onboarding with standard clients including installation, connectivity, configuration, and troubleshooting of all Redmap solutions.
• Where required act as the senior technical consultant for complex or high-profile client engagements, ensuring successful ERP integration and solution adoption.
• Provide advanced troubleshooting and root causeanalysis, liaising with Engineering where required.
• Design, review, and optimise UAT strategies, ensuring business logic and data flow align with client needs.
• Mentor Associate and Implementation Consultants, providing coaching, knowledge sharing, and quality review of their work.
• Collaborate with Lead Implementation Consultants and Solution Managers to scope technical solutions and validate feasibility.
• Proactively identify and escalate risks, with clear status reporting to clients and internal stakeholders.
• Contribute to solution enhancements, internal best practice documentation, and process improvements.

Requirements

• 6+ years’ experience in technical implementations or consulting roles.
• Strong expertise in ERP technologies, with Pronto or Alayacare experience highly desirable.
• Advanced proficiency in SQL, APIs, system integrations, and database solutions.
• Demonstrated experience leading UAT, go-live, and hypercare phases.
• Strong stakeholder management and communication skills, including presenting to senior client audiences.
• Proven ability to mentor and support junior team members.
• A solution-focused mindset with the ability to deliver high-quality outcomes in fast-paced environments