Job Description

Application Instructions

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The Senior Impact Manager is an effective people manager and talent developer who can directly coach and lead AmeriCorps Members in having a successful and rewarding year of service. The Impact Manager will develop and manage partnerships at schoolhouses and community levels to ensure the right conditions and resources are in place for City Year AmeriCorps Members to deliver attendance, behavior, and course performance interventions to off track students. The Impact Manager will collaborate with City Year staff, school administration, faculty, and community members to ensure AmeriCorps Members are trained and implementing high quality service. The Impact Manager will serve as direct manager and coach for AmeriCorps members’ service, ensuring compliance, accountability, and success.

Responsibilities:
AmeriCorps Member Development & Program Delivery: Lead, manage, and coach a team of AmeriCorps Members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential.

• Model leadership that is informed by City Year's culture and values

• Create spaces that empower AmeriCorps Members to access the power of our culture and values in personally meaningful ways

• Supporting Learning and Development Days and AmeriCorps Member training

• Supporting the next fiscal year’s AmeriCorps Member recruitment by participating in interview days, recruitment events and confirmed AmeriCorps Member engagement throughout the year

• Ensure AmeriCorps member survey completion and use results/data to inform management and support strategies

• Ensure AmeriCorps member files are complete and accurate, including weekly timecards and days off requests

• Ensure AmeriCorps compliance in service model, implementation, and record-keeping

• Manage AmeriCorps members through infractions, suspensions, and terminations

• Coach AmeriCorps members and give feedback through performance evaluation process

• Collaborate with Learning & Development and “Life After City Year” points to support AmeriCorps members’ professional development and career/education planning

• Coach AmeriCorps members throughout service year and ensure accountability regarding all program requirements and policies

School Partner Management: Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers.

• Manage implementation of school partnership agreement and conditions for success (Statement of Partnership)

• Work with Impact Director to adapt model when necessary to meet changing conditions and needs

• Hold consistent meetings with school liaisons to ensure partnership consistency (schedule based on individual school)

• Develop and enhance school engagement strategies (Corps schedules, events, teacher partnerships, etc.)

• Coach AmeriCorps members on relationship building and collaboration with partner teachers

• Ensure completion of partner surveys and use results/data to inform school partnership strategies

Service Delivery & Impact: Implement City Year’s Whole School, Whole Child Tier 1 supports and Tier 2 interventions with a high degree of model fidelity.

• Work with Impact Team to provide high-quality onboarding to school partners

• Ensure school specific trainings are provided to your AmeriCorps members

• Collaborate with Impact Analytics manager to create focus lists of students

• Lead AmeriCorps member team to achieve service enrollment and impact targets

• Monitor AmeriCorps member service to ensure accountability to dosage needs

• Coach AmeriCorps members on tutoring and mentoring strategies that lead to impactful service results

• Collaborate with Impact Director on consistent Observation and Coaching program throughout service year

• Support Impact Analytics manager in data collection and analysis in timely manner

• Conduct data reviews with impact team, school team, and school partners to encourage data-informed decision making and strategizing

You are:

• Experienced in team leadership and management

• Experienced in youth development and coaching 17–25-year-olds

• A strong communicator, who presents ideas with clarity, credibility, and tact

• Able to lead “with the why,” and incorporate vision and mission into management

• Successful at conflict resolution, able to address and resolve issues with empathy and sensitivity

• A good listener, able to provide constructive feedback while remaining responsive to questions and concerns

• A multi-tasker, able to handle several project streams at once without getting lost in the details

• Resourceful, creative, and innovative, able to take initiative and operate in fast-paced, often ambiguous environments

• Connected to City Year’s culture and values (for more information visit: https://www.cityyear.org/about-us/culture-values)

• Respectful of diverse perspectives and empower others to lead and be themselves

• Able to collaborate cross-functionally

• A problem solver, able to identify underlying issues and make decisions that lead to resolution and forward movement

• A life-long learner, open to feedback and growth

• A team player, willing to pitch in and support the greater good

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.