Job Description

Contract: Full time, permanent

Team: UK Inbound

Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom (Two days in person presence per week required: One day based on the client site and one day based at Fragomen London office)

The role:

We have a rare and incredibly exciting opportunity for a Senior Consultant/Associate to join our UK Inbound team in London. In this role you will serve as the on-site Senior Consultant/Associate for one of the firm’s most prestigious financial services clients. We are seeking a motivated, client-service oriented professional to join our team in a client-based position at least 2 days per week, consisting of at least 1 day per week in the Fragomen London office (Thursday) and 1 day per week on-site (Tuesday/Wednesday).

The Senior Consultant/Associate will independently manage day-to-day UK inbound immigration matters mainly on-site as part of the UK Inbound team, with responsibility for defined client workstreams and end-to-end case ownership. The role involves exercising judgment on standard immigration matters, proactively managing stakeholders, and contributing to high-quality client service delivery within agreed SLAs. This role will require autonomy, sound judgment, and a proactive approach to client service, process improvement and stakeholder management.

What your day will look like:

• Serve as an EMEA immigration resource to the client’s Global Mobility Team, Foreign Nationals, Recruiters, and Managers
• Utilise client and Fragomen systems (including Connect) accurately and proactively to manage casework, address immigration-related queries, and ensure data integrity and compliance with client and firm protocols
• Serve as the primary point of contact for client employees and stakeholders on assigned matters, independently managing issue resolution and escalating only complex or high-risk issues as appropriate.
• Conduct eligibility assessments for candidates and internal transfers, determining work authorisation requirements and appropriate immigration pathways, and escalating complex, novel or high-risk matters for legal review as required
• Escalate assessments requiring legal analysis to Fragomen as needed
• Interface with client’s relocation vendor regarding immigration matters for employees transferring between countries
• Ensure sensitivities for VIPs or special cases are understood and handled appropriately
• Collect, analyse and structure data to inform decisions that drive project effectiveness, operational efficiency and continuous improvement across client service delivery
• Leverage relationships and build the goodwill necessary to strengthen connections and build trust between the client and Fragomen
• Prepare and deliver presentations to the business when needed
• Prepare and deliver accurate reporting as and when requested by the client
• Partner with and manage stakeholders for project buy-in, resourcing and productive results, acting as a trusted advisor within defined scope
• Connect and empathize with stakeholders
• Demonstrate commercial awareness by identifying out-of-scope requests, supporting fee discussions where appropriate (ensuring you raise with Manager and Partner first), and ensuring work is delivered within agreed client parameters

The team:

Our UK Inbound team is a diverse team with experienced Managers, Associates and Consultants. Using their entrepreneurial spirit, the team is constantly thinking of new ways to provide industry-leading immigration support. This unique opportunity will provide the Senior Consultant/Associate with the benefits of Fragomen employment while at the same time offering experience, knowledge, and professional development in supporting the client’s immigration program – on a worldwide basis - and learning about their culture, practices, philosophy and procedures.

What we are looking for:

Essential criteria:

• Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands
• Excellent communication and interpersonal skills, and ability to communicate effectively at all levels by videoconference, phone, and email
• Demonstrate flexibility regarding client and legal team requests
• Achieve a high level of productivity
• Very strong organizational skills and excellent attention to detail
• Demonstrate flexibility and initiative regarding assignments for self and team
• Ability to provide information and respond to requests for assistance with courtesy and tact
• Must be a team player as well as self-motivated and committed to excellence in the workplace
• Demonstrates the ability to apply and continuously develop knowledge of procedural and processing requirements across relevant immigration categories
• Learns from both positive and negative experiences and adapts accordingly

Preferred skills:

• Previous experience in immigration, global mobility or a comparable client-facing professional services role is strongly preferred

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.