Job Description

About the Role
We are seeking an experienced IGA L2 Support Analyst with strong expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess strong analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.

What You'll Do
IGA & Saviynt Support

• Provide Level 2 operational support for the Saviynt Identity Governance and Administration platform.
• Monitor and support Joiner, Mover, and Leaver (JML) lifecycle processes.
• Troubleshoot and resolve issues related to access requests, provisioning, de-provisioning, certifications, RBAC, and SoD violations.
• Support Saviynt workflows, access reviews, campaigns, governance controls, and connectors.
• Investigate identity synchronization and application integration issues.
• Perform root cause analysis for recurring incidents and implement preventive actions.
• Coordinate with L3 support, development, infrastructure, and application teams for issue resolution.

Incident, Request & Ticket Management

• Manage daily operational support activities using ServiceNow and JIRA.
• Analyze, prioritize, and resolve incidents, service requests, and problem records within SLA commitments.
• Provide timely updates to business users and stakeholders on ticket progress and resolution.
• Maintain documentation of incidents, known errors, resolutions, and operational procedures.
• Participate in major incident reviews and problem management processes.

SQL & Database Support

• Develop and troubleshoot complex SQL queries for reporting, validation, and issue analysis.
• Investigate provisioning, reconciliation, and data synchronization failures using database-level analysis.
• Analyze Saviynt data models and identity governance data discrepancies.
• Generate operational and audit reports through SQL-based data extraction.
• Validate and optimize data integrity across identity governance processes.
• Work with relational databases including SQL Server, Oracle, PostgreSQL, and MySQL.

Access Governance & Compliance

• Support access certification campaigns and periodic access reviews.
• Ensure adherence to organizational security policies and compliance requirements.
• Monitor segregation of duties (SoD) violations and support remediation efforts.
• Assist internal and external audit activities by providing required access evidence and reporting.
• Support governance controls related to role management and privileged access processes.

Infrastructure & Cloud Support

• Perform basic troubleshooting for Windows and Linux environments impacting IGA operations.
• Support connector and integration issues involving directories, databases, and enterprise applications.
• Collaborate with AWS cloud teams to investigate infrastructure, connectivity, and integration issues.
• Support cloud-hosted application architectures and identity integrations.

End User Support & Collaboration

• Provide technical support and guidance to users for identity and access-related issues.
• Collaborate with business, security, infrastructure, and application teams to maintain service availability.
• Participate in knowledge-sharing sessions and continuous improvement initiatives.
• Create and maintain SOPs, troubleshooting guides, knowledge base articles, and operational documentation.

What You Bring
Required Skills

• 3–6 years of experience in Identity Governance and Administration (IGA).
• Hands-on experience supporting and administering Saviynt.
• Strong SQL expertise including query development, optimization, troubleshooting, and data analysis.
• Experience with ServiceNow incident, request, and change management processes.
• Experience using JIRA for operational support and ticket management.
• Strong understanding of Access Management, RBAC, User Lifecycle Management, Provisioning, and Governance processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Skills

• Knowledge of Identity and Access Management (IAM) concepts.
• Experience with Active Directory, Azure AD (Entra ID), LDAP, and SSO integrations.
• Understanding of Windows and Linux server administration.
• Exposure to AWS cloud services and infrastructure.
• Familiarity with APIs, connectors, and integration troubleshooting.
• Experience supporting audit, compliance, and access certification activities.
• Understanding of ETL processes, data reconciliation, and debugging methodologies.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 3–6 years of experience in IAM/IGA support, preferably with Saviynt.
• Experience supporting enterprise-scale Identity Governance and Administration environments.
• Relevant certifications in Saviynt, IAM, ITIL, AWS Cloud, or Security domains are an added advantage.

Nice to Have

• Saviynt certifications.
• Experience with access certification campaigns and governance reviews.
• Exposure to Privileged Access Management (PAM) solutions.
• Familiarity with cloud identity integrations and hybrid IAM architectures.
• Knowledge of audit reporting, compliance controls, and regulatory requirements.

About Simeio and What We Do

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.

About Your Application

We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other openings

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.