Job Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

• Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.
• Assist in provisioning and deprovisioning access to systems, applications, and resources.
• Perform regular reviews of user access to ensure compliance with security standards.
• Respond to and resolve basic identity and access management issues and inquiries in a timely manner, collaborating with other team.
• Ensures that requests for access rights are processed according to contractual deadlines and in a correct manner.
• Perform password reset
• Respond to phone calls from clients, providing assistance and answering inquiries professionally and efficiently.
• Ensures weekend and holiday standby when required

Qualifications

• Experience or training in a related technical or IT support role.
• Proficient with Microsoft Office tools.
• Familiarity with Active Directory, RSA and HID platforms (MFA)
• Basic knowledge of Azure Entra ID and Microsoft 365 (O365)
• Methodical, detail-oriented, and able to perform repetitive tasks with precision
• Strong interpersonal and communication skills, especially by phone.
• Ability to prioritize tasks, work under pressure, and maintain a professional attitude.
• Fluent in French (B2 level) and English (B1 level minimum)