Job Description

We’re flexible! We’re happy to receive applications in English or German.

To strengthen our IT Operation Processes and Automation team, we are looking for an ICT Change Management Officer (Senior Professional) (f/m/d) to support the operational execution of a stable and compliant ICT Change Management process.
In this role, you will take on a key operational function within ICT Change Management in a highly regulated environment. You will help ensure that ICT changes are implemented in a controlled and transparent manner and in line with governance, ICT risk and DORA requirements.

Your tasks:

• Operational management and monitoring of the ICT Change Management process, including CAB processes, as well as the ongoing review, assessment and coordination of ICT changes within the team
• Contributing to the further development of the ICT Change Management process in support of regulatory and organizational requirements
• Maintaining and coordinating group-wide maintenance windows, change plans and change calendars in close collaboration with IT Operations, IT Products, operational business units, and Risk, Compliance and ICS functions
• Supporting internal and external audits through structured documentation and robust evidence
• Creating, analyzing and further developing KPIs and reports to increase operational transparency using Jira and Power BI
• Contributing to the further development of tooling, automation and process support within the IT Service Management environment (e.g. Jira, GitHub, ServiceNow)

After all, we value the exchange of ideas, being there for each other and encouraging continuous improvement, we call it: the exchange mindset!

Your skills:

• Completed degree in business informatics, IT management or a comparable field
• Good understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage
• Experience in the operational management and coordination of IT- or ICT-related processes
• Experience working with audit, compliance, risk or control functions
• Ability to translate regulatory requirements into pragmatic and operationally viable processes
• Strong teamwork and communication skills as well as a confident professional presence
• Fluent German and English skills (B2)
• Ideally, experience in automating and analyzing ITSM processes and data, e.g. using scripting, low-code/no-code solutions, or query languages such as JQL or AQL

Why join us?

• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Flexible mobile working arrangements in a divers team
• Personal development thanks to extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy
• Bespoke onboarding plan