Job Description

Requisition No: 881064

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60050675

Pay Plan: Career Service

Position Number: 60050675

Salary: $42,561.48

Posting Closing Date: 08/23/2026

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JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

TYPE: INTERNAL ONLY

LOCATION: This is a regional position that covers the Northeast Region. Office location will be determined on need and applicant hired

BENEFITS

• Annual and Sick Leave Package
• Ten Paid Holidays
• Health, Dental, Disability, Life Insurance and Optional Supplemental Insurance
• Educational Benefits (tuition waiver)
• Contributory Retirement Plan
• Deferred Compensation plans offered

Interested parties must complete the application using the on-line People First system. Experience, education and/or training used to meet the minimum qualifications, and in response to the pre-qualifying questions, must be verifiable through information contained in your application. In addition, all gaps in employment must be accounted for and explained. It is unacceptable to use the statement "See Resume" in place of including work history on the application.

This is a professional position with a high level of responsibility with the Northeast Region Adult Services Program Office that involves planning, staff development, community outreach, management, and quality assurance activities. The person occupying this position works closely with other departmental staff and community representatives. This position's duties and functions are carried out in conformity with statewide policies and procedures to assure compliance with applicable federal and state laws, rules, and regulations. This position requires expertise in training, management, monitoring, and administration of Adult Protective Services Programs with extensive knowledge of Adult Protective Services concepts and programs, federal and state laws, rules, and regulations related to Adult Protective Services Travel within the region are required. Work is performed under the supervision of the Region Program Supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of social, economic, rehabilitation or health care service objectives.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to develop manuals, policies, procedures, standards, and rules.
• Ability to develop methods for monitoring and evaluating quality of service and compliance with rules, policies and statutes.
• Ability to review and evaluate plans and programs.
• Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency.
• Ability to establish and maintain liaison with other agencies.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems and work in a paperless environment

MINIMUM QUALIFICATIONS

• Experience in Adult Protective Investigations Operations as an Adult Protective Investigation, Senior API, HSC3 and/or APS Supervisory positions.
• A bachelor's degree from an accredited college or university and four years of professional experience in health, social, economic or rehabilitative programs preferred.
• Professional or nonprofessional experience as required above can substitute on a year-for-year basis for the required college education.

Duties and Responsibilities

Duties include, but are not limited to the following:

DEVELOPMENT/INTERPRETATION OF POLICY

Research Investigation and Human Services Counselor III related statutes, rules and policies and coordinate requests for information from operations staff and other entities utilizing Adult Services Headquarters in Tallahassee to provide clarification to requestors. Receive and provide clarification regarding policy and procedure to operational staff and other entities—research and development/interpretation of Regional policy based on an assessment of needs. Distribute finalized policy to operational staff. Review and compare existing policies, procedures, rules, and statutes as provided. Respond to any discrepancies or need for clarification and submit comments to the requestor. Plans and participates in monthly staff meetings with Regional Program Supervisor.

TRAINING AND STAFF DEVELOPMENT

Coordinate all Region’s Pre-Service training and In-Service training for Adult Services staff with OPA and Unit Supervisors within the Region. Provide all Region’s Adult Services Staff with systems computer training in within the Northeast Region. Determine in-service topics and monitoring non-compliance, new policies/procedures, requests from operational staff and other entities. Arrange, prepare and conduct community training for ALF, AFCH, Law Enforcement, State Attorney’s Offices, Skilled Nursing Facilities, Agency for Person with Disabilities (APD), Agency for Health Care Administration (AHCA), as well as assist in other Dept of Children & Families training as need within the Northeast Region.

PROGRAMMATIC MONITORING/QUALITY IMPROVEMENT

Develop monitoring schedules for Adult Services Staff for the Northeast Region operational units at minimum semi-annually. Review cases/reports for compliance with standards using appropriate HQ monitoring tools. Provides some leadership, direction, and support for all staff to develop program objectives, training, and quality assurance and program initiatives and plans for Adult Services within the Northeast Region. Develop and assure compliance with all program objectives, performance standards, and quality improvement plans. Participate in the evaluation of services delivery and compliance with program requirements through the analysis of Quality data, other levels of monitoring, and other management reports. Obtain and monitor Corrective Action Plans and develop Quality Improvement Plans based on results of monitoring.

Other job-related requirements for this position:

Must have a valid unrestricted Florida Driver's License, have the use of a private automobile and maintain current vehicle insurance.

Working hours: (A) Daily from 8:00 am to 5:00 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.