Job Description

Requisition No: 868936

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPEC (COE) - 60023427

Pay Plan: Career Service

Position Number: 60023427

Salary: $1,800.68 - $3,442.39 Bi-Weekly

Posting Closing Date: 02/08/2026

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Senior Human Services Program Specialist

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.

This position is for SunCoast Region Office of Economic Self-Sufficiency Specialized Medicaid Center of Excellence unit. Group Home, Long Term Care (ICP, Waiver, Hospice), and/or DDD case processing experience preferred. May involve some travel. Facility is a tobacco free environment.

Location: Any county in the State of Florida.

The bi-weekly salary range for this position is $1,800.68- $3,442.39.

PRIMARY DUTIES MAY INCLUDE:

• Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up.
• Provide quality assurance support by completing various ad hoc reports and delivers findings.
• Review and analyze performance data to determine service center and/or region policy and procedural strengths and opportunities.
• Recommend technical assistance targeted to problem areas. Serve as a regional On Call specialist as required, responding to operations staff, community partners, Call Center staff, and customers to resolve policy and/or procedural questions or concerns.
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
• Develop training curriculum.
• Provide in-service training.
• Provide pre-service training.
• Act as liaison between region and Central Office in identifying local needs and issues.
• Compile statistical reports and prepare memos and other correspondence as requested.
• Provide technical and systems training to the Regional Management Team and assist with analysis, forecasting and produce related reports.
• Act as liaison to other community and/or government agencies and serve as a spokesperson on program policy when necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the organization’s mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them.
• Develop and maintain data sources for the purpose of running queries and developing reports as needed.
• Must have knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Food and Cash Assistance, Medicaid, and Refugee Programs.
• Knowledge of the FLORIDA and FLMMIS systems, Application Management System (AMS), Quality Management System (QMS), ESS Online Data and Reports, and MS Office Programs.
• Knowledgeable of methods for compiling, organizing, and analyzing data for the purpose of preparing the agency’s business plans, business plan spreadsheets, and other reports as needed.
• Organizes work products, sets priorities, determines short or long-term goals and strategies to achieve them.
• Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts.
• Knowledge of program policies and procedures as mandated by federal, state, and local governing agencies.
• Demonstrates ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of various computer applications, presentation software and A/V equipment preferred.

MINIMUM REQUIREMENTS:

• Four (4) years professional experience in human resources, staff development, contract management, project management, process improvement, data analysis, health, social, economic, or rehabilitative programs.

• OR bachelor’s degree or higher from an accredited college or university can substitute for the experience.
• OR 120 semester hours or 180 quarter hours can substitute for the experience.

• Minimum of three years of case processing experience in programs related to Economic Self Sufficiency (ESS).
• Possess a valid driver license.
• Must be able to lift 25 pounds or more.
• Must be willing to travel.

PREFERENCE

• Specialized Group Home, Long Term Care, and/or DDD case processing experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.