Job Description

Requisition No: 874706

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES COUNSELOR SUPERVISOR - 60019911

Pay Plan: Career Service

Position Number: 60019911

Salary: AGENCY TO UPDATE

Posting Closing Date: 05/01/2026

Total Compensation Estimator Tool

Senior Human Services Counselor Supervisor-SES

Starting Salary: $ 40,000.22 or per DCF Salary Policy

************This position is currently being reclassified from a career service position to a select exempt position. This position is being listed as an anticipated vacany***********

OCCUPATION PROFILE

This position is located in the Northwest Region and covers Jefferson, Leon, Gadsden, Franklin, Wakulla, Liberty, Escambia, Santa Rosa, Okaloosa, Walton, Bay, Gulf, Washington, Calhoun, Holmes and Jackson Counties.

This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

CCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

This is professional work supervising and directing the activities of an Adult Protective Services Unit composed of 7 Human Services Counselors. This unit is responsible for the arrangement and/or provision of services to eligible Adult Protective Services clients, living in the community or in state-licensed facilities throughthe following programs, Voluntary and Court Ordered Protective Supervision, the Home Care for Disabled Adults, Community Care for Disabled Adults, Medicaid Wavier Programs, Short-term Case Management, Placement and Supportive Services.This position also supervises the duties of a Secretary Specialist.

EXAMPLES OF WORK

• Supervise Human Services Counselor IIIs. Case assignment, consultation, and closure.

• Provides guidance regarding servicesactivities such as emergency placement, casework, family/victim assessment, risk and service needs, court reports, recommendations, review/approval of activities of the servicescase record and electronic case management system.

• Staff cases with counselorsand offers on-going supervision.

• Trains, coaches and mentor services staff.

• Completes field work when necessary

• Ensure standards are met timely.

• Telephone information and referral.

• Uses the computer for ASIS, Outlook, Florida Safe Families Network and upgrades computer skills as needed to perform job duties.

• Evaluates staff performance and sets goals, informally and on an annual basis, or as required by personnel regulations.

• Establishes and maintains cooperative working relationships with organizations and other agencies involved with adult protective servicessuch as community-based providers, law enforcement, medical personnel, schools and other community/agency resources

• Performs travel in relation to the above duties in order to provide direction and supervision of staff and outlying counties, assist with case problems, attend / conduct staff meetings, conferences, training sessions, etc. Perform travel in relation to other duties as necessary.

• Comply with program operational objectives and performance review standards.

• Comply with training requirements.

• Performs other related duties as required.

EXAMPLES OF JOB CHARACTERISTICS

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.

Judging Qualities of Things, Services, And/or People

Making judgments about or assessing the value, importance, or quality of things or people.

Communicating With Persons Outside Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Monitor Processes, Material, Surroundings

Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Social Perceptiveness

Being aware of others' reactions and understanding why they react the way they do

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Speaking

Talking to others to effectively convey information

Service Orientation

Actively looking for ways to help people

Active Learning

Working with new material or information to grasp its implications

Problem Identification

Identifying the nature of problems

Identification of Key Causes

Identifying the things that must be changed to achieve a goal

Solution Appraisal

Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

Active Listening

Listening to what other people are saying and asking questions as appropriate

Learning Strategies

Using multiple approaches when learning or teaching new things

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Data Analysis

Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

Education and Training

Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

MINIMUM QUALIFICATIONS

• An associate’s degree or minimum of 60 semester hours and two years of professional experience in education, mental health, counseling, guidance, social work, health or rehabilitative programs; or a bachelor's degree from an accredited college or university;
• Professional experience as described above can substitute on a year-for-year basis for the required college education;
• A valid Driver License; and
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.