Job Description

The Senior HR Services Specialist is a key contributor to the Human Resources team, providing advanced support and leadership across HR operations, employee experience, and systems management. This role serves as a subject matter expert and escalation point for complex HR inquiries, ensuring consistent delivery of high-quality service aligned with Bell Bank’s values. The Senior Specialist leads process improvements, mentors junior team members, and partners cross-functionally to enhance HR programs and systems. With a strong focus on compliance, operational excellence, and employee engagement, this role plays a critical part in shaping a positive workplace culture and driving HR service delivery across the organization.

Responsibilities

Employee Support

• Serve as a senior-level resource for employee inquiries, resolving complex questions and guiding employees through HR processes.
• Lead onboarding efforts, including orientation facilitation and continuous improvement of onboarding materials and experience.
• Provide advanced education on HR policies and programs; identify trends in employee feedback and recommend program enhancements.
• Support annual benefit enrollment, performance review cycles, and other recurrent HR events.
• Mentor and support junior HR team members, providing guidance and training on service standards and HR processes.
• Facilitate employee exit meetings to support HR business partner team, ensuring a respectful and informative offboarding experience while capturing feedback to support continuous improvement of HR services.
• Oversee the intake and prioritization of accommodation and employee relations matters, ensuring consistency and escalating complex issues as appropriate.
• Support contingent workforce processes, ensuring accurate tracking, compliance with policies, and coordination across HR, procurement, and business partners.

HR Operations & Administration

• Oversee employee record management, ensuring compliance with retention policies, internal standards, and external regulations.
• Lead processing of employee lifecycle changes, including promotions, transfers, and separations, and recommend enhancements to promote efficient workflows.
• Manage sensitive HR transactions and serve as a resource for employment verifications, audits, and regulatory reporting.
• Partner with specialized HR teams to coordinate cross-functional initiatives and improve operational workflows.
• Partner with specialized teams to support complex projects and initiatives, contributing to planning, coordination, and execution.
• Support company store operations, ensuring inventory accuracy, vendor coordination, and alignment with brand standards and employee needs.
• Evaluate information and apply sound judgment to prioritize tasks and address day-to-day requests and challenges.
• Apply critical thinking to assess complex issues, identifying risks, root causes, and appropriate solutions.

Systems & Program Management

• Provide administrative employee support for the Learning Management System.
• Maintain system expertise of HR tools and company systems to support processing of employee actions, and serve as a resource for employee questions.
• Act as a systems expert for HRIS and internal applications, issues, processing employee actions, and serving as a resource for employee questions.
• Recommend and lead process documentation improvement efforts of HR processes and procedures, ensuring clarity, consistency, and accessibility.
• Support the tracking and gathering of team and departmental KPIs.
• Identify areas where process audits may be beneficial, recommending proactive checks to improve data quality and operational efficiency.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s degree in human resources, business administration, or a related field required.
• 4-6 years of experience in human resources with expertise in HR operations, systems, and employee support, preferably in banking/financial industry.
• Professional certification (PHR/SPHR or SHRM-CP/SHRM-SCP) preferred.
• Experience with employee benefits education and enrollment processes preferred.
• Experience with HRIS platforms and systems (e.g., ADP) strongly preferred.

Skills and Knowledge

• Advanced interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and ability to manage confidential information with discretion.
• Proven ability to lead projects and mentor others.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Strong presentation skills and ability to communicate complex information clearly.
• Demonstrates empathy and active listening.