Job Description
Job Location: Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119
Salary Range: $80,000.00 - $85,000.00 Salary
ESSENTIAL EXPECTATIONSESSENTIAL EXPECTATIONS
Mission, Vision, and Values Expectations
At Goodwill, our mission, vision, and values guide how we serve our community, support one another, and conduct our work. Every team member is expected to demonstrate behaviors consistent with our core values, contribute to a positive and mission-focused culture, and perform their responsibilities in a manner that advances the organization's purpose and impact.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position Summary
The Senior Training Manager leads the development and delivery of Goodwill’s learning and development initiatives for team members at all levels of the organization. This position designs modern, engaging classroom, virtual, and online learning; administers and optimizes the Learning Management System (LMS); develops leadership and career development programs; and ensures onboarding and training initiatives support organizational performance, culture, engagement, and workforce development.
Responsibilities
Learning & Development
- Designs, develops, facilitates, and continuously improves professional classroom, virtual, and online learning for hourly team members through senior leadership.
- Creates and enhances training materials for New Hire Orientation, leadership development, compliance, professional development, and other organizational learning needs.
- Applies adult-learning and instructional design principles to create modern, engaging, and effective training materials, presentations, e-learning courses, activities, assessments, and learning resources.
- Partners with leaders and subject matter experts to identify learning needs and develop solutions that improve knowledge, performance, and organizational effectiveness.
- Evaluates training effectiveness and uses participant feedback, performance results, and organizational needs to continuously improve learning programs.
Learning Management System & Analytics
- Serves as the subject matter expert and primary administrator for the LMS, including building and publishing courses, assignments, learning paths, assessments, and curriculum.
- Manages the LMS learning library, course content, assignments, records, reporting, system maintenance, and overall organization and accuracy of learning resources.
- Develops reports and analyzes LMS data to track completion, participation, learning effectiveness, trends, and training gaps and provides recommendations to leadership.
- Evaluates and utilizes emerging learning technologies, including artificial intelligence, to modernize and improve learning delivery and administration.
Leadership, Career Development & Onboarding
- Develops high-level leadership programs and learning experiences for supervisors, managers, directors, and senior leadership.
- Creates, manages, and enhances organizational career paths and learning opportunities that prepare team members for advancement and cross-functional career opportunities.
- Establishes and maintains effective onboarding and New Hire Orientation programs that provide a consistent introduction to Goodwill’s culture, expectations, and workplace.
- Provides learning and development expertise related to workforce planning, organizational restructuring, talent development, succession planning, and internal advancement.
Culture & Organizational Partnership
- Supports and reinforces Goodwill’s culture, mission, competencies, and Work with Purpose through training, leadership development, onboarding, and career development.
- Partners with Human Resources and organizational leadership to strengthen team member engagement, retention, leadership effectiveness, and organizational capability.
- Builds and maintains effective relationships with organizational leaders, HR peers, subject matter experts, community leaders, educational institutions, and professional partners.
- Maintains knowledge of current learning, leadership, technology, and workforce development practices and proactively recommends improvements to Goodwill’s learning strategies.
- Establishes repeatable CARF processes for Human Resources in collaboration with the CARF program manager. Ensures compliance with all Goodwill and CARF standards for program certification as directed by CARF.
- Other job duties as assigned.
COCY EXPECTATIONS
Core Competencies
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- - - Leadership
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- - - Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.
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- - - Job Knowledge
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- - - Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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- - - Accountability
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- - - Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.
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- - - Communication
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- - - Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.
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- - - Professionalism
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- - - Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.
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Job Specific Competencies
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- - - Change Management
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- - - Supports through initiatives Goodwill's ability to react to and implement change. Focuses on effectiveness, improvement, and development. Manages human capabilities and behaviors during change. Concentrates on company systems, processes, policies, and procedures. Oversees achieved change.
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- - - Detail Oriented
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- - - Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects.
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- - - Initiative
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- - - Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
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- - - Project Management
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- - - Strategizes and executes projects utilizing business acumen, communication, collaboration and leadership. Manages risks, resources, scheduling, and expenditures. Institutes critical thinking, problem solving and team management. Delivers concise project status. Holds collaborators accountable.
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- - - Researching & Investigating
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- - - Demonstrates the ability to recognize information needs and identify and utilize appropriate information sources. Persists in seeking information and adopts a variety of strategies. Questions, verifies, and evaluates information and sources. Pays attention to details.
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POSITION SUCCESS INDICATORS
• Develops and delivers high-quality, modern learning programs that strengthen knowledge, leadership capability, job performance, and team member development across all organizational levels. • Maintains an effective, accurate, and well-organized LMS that provides reliable learning assignments, reporting, analytics, career paths, and development resources.
• Demonstrates measurable improvement in training effectiveness, onboarding, leadership development, career readiness, and participation through data, trends, and stakeholder feedback.
• Anticipates organizational learning needs and builds strong partnerships that advance Goodwill’s culture, team member engagement, internal development, and organizational effectiveness.
EDUCATION, EXPERIENCE AND REQUIREMENTS
REQUIRED
Education
- Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Education, Business Administration, or related field required. Equivalent relevant education and experience may be considered.
- Minimum of seven (7) years of progressively responsible training, learning and development, instructional design, or organizational development experience.
- Demonstrated experience administering an LMS and developing classroom and online learning required.
- Demonstrated experience developing and facilitating leadership training required.
- Experience with career pathing, succession planning, talent development, and learning analytics preferred.
Experience
- Minimum of five years of progressively responsible training, learning and development, instructional design both online, virtual and classroom.
- Demonstrated experience administering an LMS
- Demonstrated experience developing and facilitating leadership training required.
- Experience with career pathing, succession planning, talent development, and learning analytics preferred.
- Ability to identify and develop leaders.
- Possesses project and people management skills.
- Proven experience in exercising effective independent judgement and independent work completion with minimal supervision.
- Excellent time management skills with a proven ability to meet deadlines.
- Must be creative as necessary in program development and identification of solutions for team members and Goodwill.
- Outstanding analytical and problem-solving skills. View problems not as “yours” but as “ours.”
- Possesses effective verbal and written communication skills among diverse audiences.
- Proven experience in maintaining confidential records and documentation.
- Must be collaborative to arrange programs and sessions with store and operations management.
- Ability to maintain effective working relationships with all team members.
- Familiar with a wide range of local community resources, services, and training.
- Highly detailed oriented and organized with particular attention to details.
- Proficiency with Microsoft Office suite, including a strong emphasis on Word, Excel, and Outlook.
- Possesses strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility
ENVIRONMENTAL FACTORS
- Work performed is primarily in an office environment. Must be able to tolerate extreme heat or cold due to traveling from one location to another or working in a warehouse environment.
PHYSICAL FACTORS
- Ability to be mobile for extended periods.
- Ability to push, pull and lift training materials as needed.
