Turner Construction Company

Senior Human Resources Director - Shared Services

Turner Construction Company  •  $173k - $221k/yr  •  Philadelphia, PA / Reston, VA / New York City, NY (Onsite)  •  2 days ago
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Job Description

Division:
Headquarters
Project Location(s):
New York, NY 10001 USA
Minimum Years Experience: Travel Involved: Job Type:
Regular Job Classification:
Experienced Education:Job Family:Human Resources Compensation:Salaried Exempt

The salary range for this position is estimated to be 172,850.00 - 220,760.00 USD annualized.

The Senior Director of
Human Resources Shared Services leads the strategy, delivery, and continuous
improvement of HR operational shared services across the organization. This
role is responsible for ensuring efficient, scalable, and customer-focused HR
processes and services that support employees, managers, and HR operational
partners. The Senior Director oversees HR service delivery, HR operations,
employee data management, HR systems support, process governance, compliance,
and shared services teams while driving operational excellence through
technology, automation, analytics, and continuous improvement initiatives.

The ideal candidate is a
strategic leader with strong operational expertise, a passion for customer
service, and a proven ability to develop, implement and transform HR service
delivery models in a complex organization.

Key Responsibilities:

  • Develop
    and execute the HR Shared Services strategy aligned with organizational
    and HR objectives.
  • Lead and manage HR Shared Services
    teams, including HR Operations, Employee Services, HR Administration, HRIS
    support, and related functions.
  • Establish service delivery standards,
    performance metrics, and service-level agreements (SLAs).
  • Drive
    a culture of customer service excellence and accountability across HR
    operations.
  • Serve as a key member of the HR
    leadership team, contributing to overall HR strategy and execution.
  • Ensure
    consistent, efficient, and high-quality HR services across all employee
    populations.
  • Enhance
    employee and manager experiences through streamlined processes and service
    delivery models.
  • Oversee
    case management, employee inquiries, transactions, and escalation
    resolution.
  • Implement self-service capabilities
    and knowledge management tools to improve accessibility and efficiency.
  • Identify
    opportunities to standardize, simplify, and automate HR processes.
  • Lead continuous improvement
    initiatives using Lean, Six Sigma, or other process improvement
    methodologies.
  • Optimize
    workflows and eliminate operational inefficiencies.
  • Manage
    process governance and documentation to ensure consistency and compliance.
  • Partner with HRIS, IT, and business
    stakeholders to maximize the effectiveness of HR technology platforms.
  • Support implementation, enhancement,
    and maintenance of HR systems and employee self-service tools.
  • Drive adoption of digital solutions,
    automation, and AI-enabled technologies to improve service delivery.
  • Ensure
    data integrity, reporting accuracy, and system controls.
  • Ensure
    HR operations comply with federal, state, and local employment laws and
    regulations. Maintain
    strong controls around employee data privacy, security, and
    confidentiality.
  • Oversee
    audit readiness and compliance reporting.
  • Establish
    governance structures for HR policies, procedures, and operational
    standards.
  • Develop
    and monitor key performance indicators (KPIs) related to service delivery,
    productivity, quality, and employee satisfaction.
  • Leverage
    HR analytics to identify trends, improve decision-making, and support
    workforce strategies.
  • Prepare
    executive-level reports and dashboards for HR and business leadership.
  • Manage
    relationships with external service providers and HR technology vendors. Evaluate
    vendor performance and ensure contractual obligations are met. Identify opportunities for cost savings and operational efficiencies.
  • Develop
    and manage departmental budgets and resource plans.
  • Recruit,
    develop, and retain a high-performing shared services team by fostering a culture of collaboration, innovation, and continuous learning. This includes providing coaching, mentoring, and succession planning for team members.

The salary range for this position is $172,850-$220,760 but may be different based on the location of the person hired.

Qualifications:
Required

  • Bachelor's
    degree in Human Resources, Business Administration, Organizational
    Development, or related field.
  • 15+ years of progressive HR
    experience, including significant leadership experience in HR Operations
    or Shared Services.
  • 5+
    years leading large-scale HR service delivery teams.
  • Experience
    implementing and optimizing HR technologies and service delivery models.
  • Strong
    knowledge of HR processes, employment regulations, and compliance
    requirements.
  • Demonstrated
    success leading process improvement and transformation initiatives.
  • Experience
    managing budgets, vendors, and cross-functional projects.
    Preferred
  • Master's
    degree in Human Resources, Business Administration, or related discipline.
    SHRM-SCP,
    SPHR, Lean Six Sigma, or similar professional certification.
  • Experience
    in a multi-location, matrixed, or global organization.
  • Experience
    with SAP SuccessFactors or similar HR platforms.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile and the employee regularly travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.
  

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

Turner Construction Company

About Turner Construction Company

Turner is a North America-based, international construction services company and is a leading builder in diverse and numerous market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community.

OUR VISION

To be the highest value provider of global construction services and technical expertise.

Turner embraces a Lean management approach, and a culture that emphasizes collaboration, reliability of scheduling and delivery of the most value while consuming the fewest resources. Lean principles drive the efficient delivery of our services.

Turner recognizes the importance of innovation and fostering a culture of continuous improvement. A key element of our company vision is to develop and embrace emerging technologies and processes. As part of our effort to achieve this vision, Turner has a culture where employees share their ideas and engagement with one another to develop innovative ideas as well as evaluate and implement improvements at Turner.

Turner fosters a culture of diversity and inclusion in which all employees contribute creative ideas, seek challenges, and have the opportunity to grow. Our diverse and inclusive workforce positions the company to grow, enhances our presence in diverse markets, and helps us build enduring relationships with each other, industry partners, and our clients.

Turner understands the environmental, social, and economic impact of our activities and that it is our responsibility to conduct our business in a transparent and ethical manner that supports our goals for client service, community involvement, environmental performance, financial strength and employee health, safety and well-being. Our core values of integrity, teamwork and commitment guide our activities and we expect the organizations with which we do business to share our commitments.

Industry
Construction & Skilled Trades
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
1902
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