Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

• Acts as the primary liaison between the organization, its employees and the external providers
• Is responsible for the strategic administration of health and other group insurance programs while fostering a positive relationship between the company and its employees
• Ensures that the company’s benefits package remains competitive and employees feel supported throughout their tenure
• Provides human resource support to the Business Unit

Job title:

Senior Human Resource Generalist

Education:

Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience:

• Minimum 3 years of Supervisory Management experience required

• Minimum 3-5 years of experience in a Senior role in Human Resources Management, including employee relations responsibilities.

Mandatory Skills:

• Significant experience in a fast-paced role, preferably with a multi-stranded, global focus

• Exceptional initiative, with the ability to extract information and work autonomously when required

• A strong sense of urgency and ownership, with a high level of confidentiality

• Preferred experience in high-volume, call center recruitment.

• Experience in a call center environment is a plus, but not required.

Roles & Responsibilities:

Benefits Administration (Health and Life Insurance)

• Manages the daily operations of all group insurance plans, including health insurance
• Conducts orientation for all new hires and clearly communicates all features of the respective plans including coverage options
• Ensures eligible employees are enrolled in all group insurance plans
• Sends health plan enrollment form to the broker at least two weeks prior to completion of each employee’s probation.
• Serves as a point of contact for employees experiencing issues with the insurance provider to resolve claims and coverage disputes.
• Ensure health cards are distributed to employees within 5 days of receipt from the insurance broker/insurance company.
• Reviews group insurance invoices and completes reconciliations monthly, to ensure accuracy.
• Provides update on insurance products and services
  

Employee Relations

• Partners with the HRD Head and departmental managers to monitor staff morale by providing counseling, and staff relations services in an effort to foster and maintain a harmonious working relationship
• Monitors and approves leaves (unpaid sick, leave of absence, maternity, bereavement, and jury duty) for eligible employees

• Provides leadership, coaching, and guidance to supervisors, and employees regarding laws, regulations policies and procedures, and practices related to employee relations matters to ensure compliance and company-wide consistency
• Conducts investigations (both formal and informal) and inquiries, provides consultations and guidance, and recommends outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee experience
• Schedules disciplinary hearings and ensures that invitation and outcome letters are sent out in a timely manner
• Chairs disciplinary hearings and presents the panel’s decision for approval
• Executes the panel’s decision with respect to disciplinary hearings, after receiving the required approvals
• Acknowledges and schedules employee counseling referrals within 24 hours, and updates the tracker

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.Employees in this job may perform other duties as assigned.

Location:

Kingston, Constant Spring 2Jamaica