Job Description

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and meet global regulators' expectations to enable product launch. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic-assisted surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. As a member of the team, a Senior Human Factors Specialist

• Conducts usability testing, field research, individual interviews, and group interviews.
• Reviews deliverables and ensures that they meet quality standards.
• Analyzes quantitative and qualitative data to evaluate client user interface designs.
• Delivers test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.
• Develops and reviews documentation, including but not limited to usability test plans and reports, risk analyses, user profiles, task analyses, and Human Factors Engineering reports.
• Provides project and client management support, including proposal generation, schedule adherence, and project-related decisions.
• Mentors and supports junior colleagues.
• Researches and maintains current knowledge of medical industry regulations and standards.
• Reads and follows the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.

• University Degree (Equivalent to Bachelor’s degree) in Human Factors Engineering or a related discipline plus generally 2-4 years of related experience.
• Advanced degree in Human Factors Engineering preferred.
• Ability to communicate and present effectively.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Ability to travel approximately 20% to support research and usability testing, including internationally to the United States.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.