Job Description

You empower people to work in a way that works for them.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

• Work as part of a team to deliver Human Factors (HF) system integration across projects and business‑as‑usual activities.
• Identify and develop HF initiatives that support continuous improvement, innovation, and improved safety outcomes.
• Provide HF expertise to strengthen safety culture across the organisation.
• Manage and deliver technical HF leadership across multiple projects and HF reviews.
• Perform HF integration and assurance tasks to support project delivery.
• Identify, monitor, and address Human Factors issues.
• Lead improvements in HF foundations and practices.
• Develop and integrate HF requirements into project and system design processes.
• Prepare HF technical reports and conduct Human Factors analyses.
• Represent the HF team in stakeholder forums, project discussions, and cross‑functional engagements.
• Lead HF processes that support transformational change in a complex environment with diverse stakeholders and competing priorities.
• Manage competing priorities while ensuring HF assurance requirements are met.

For more information on this position and business unit, view the and information pack

About you

• Strong demonstrated ability in applying HF techniques in complex, high‑reliability environments.
• Strong experience in consultation, facilitation and representing Human Factors in a variety of internal and external stakeholder situations.
• Skilled at identifying and addressing Human Factors challenges, managing resistance to change, and integrating contemporary good‑practice approaches to improve system safety.
• Highly skilled at producing HF assurance artefacts and exhibiting knowledge of key design lifecycle HF requirements.
• Ability to translate complex findings into practical design solutions.
• Recognised as an ethical, professional communicator who translates technical information effectively and engages stakeholders through workshops and collaboration.
• Experienced in analysing performance issues, preparing HF technical reports, and contributing to continuous improvement across Transport for NSW. Multi modal transport experience is highly desirable.
• Recognised as being an integral part of an HF team providing support and guidance to fellow team members.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Tuesday 14th April 2026

For more information about this role, please contact SWATHY.MOHAN3@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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