Job Description

Qualifications:

• Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred

• A minimum of 5 years’ progressive experience in a related field preferred

• 5+ years’ experience working with technical support of Human Capital Management systems

• 3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system

Knowledge, Skills, and Abilities:

• Experience participating in the implementation and testing of at least one cloud-based system
• Experience using ServiceNow preferred
• Strong Excel skills
• Experience using databases and creating reports
• Experience working with Human Resources data and processes
• Strong organizational skills
• Self-starter, able to effectively prioritize activities with little direction
• Ability to foster and maintain strong professional relationships within and outside the department
• Ability to clearly communicate verbally and in writing

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $85,200-$106,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

#LI-JT3

Qualifications

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview:

The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives.

In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the ServiceNow HR Service Delivery (HRSD) ecosystem. Working closely with the ServiceNow product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage-to-ServiceNow integration, partnering with IT integration teams to ensure HR data flows accurately into ServiceNow to support global HR workflows.

Beyond day-to-day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses ServiceNow, identifying opportunities to enhance workflows and processes, and leveraging ServiceNow reporting, Excel, and AI-assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

Responsibilities:

• Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
• Serve as a subject matter expert and owner of at least one HCM system
• Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
• Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
• Participate in system implementations, upgrades, and testing
• Serve as an advocate for HRIS and HR practitioners with IT and other business areas
• Use data to inform system strategy, efficiency opportunities, and process improvements
• Optimize the use of AI appropriate to HR applications
• Use ticketing system to provide front line support to users and identify support trends
• Write and run reports from HRIS systems
• Create audits to maintain data integrity
• Maintain confidential information according to global and local data privacy laws
• Communicate technical information to users at all levels of the organization
• Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape