Job Description

Senior HRBP

Department: People

Employment Type: Full Time

Location: Madrid

Reporting To: Elena Perez

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Senior HR Business Partner for Mainland Europe. Reporting to the HR Director for Europe, the main role of the People Partner will be to drive the People agenda across all regions in Europe according to the company values and People processes, managing end to end workflows, as well as supporting leaders and employees during their journey at Sabio. You will work in an international, dynamic, and passionate environment. You will collaborate with the rest of the People team to deliver impactful HR solutions to address global business challenges and make the experience to our employees brilliant.

We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Role Purpose


The Senior HRBP for Europe will provide strategic and operational HR support to over 300 employees across multiple European offices. This role partners with business leaders to drive people strategies, foster a high-performance culture and ensure alignment with organisational strategy and goals, contributing directly to organisational performance and employee engagement.

The Senior HRBP will be a subject matter expertise in business partnering, with a focus on building strong relationships, enabling workforce effectiveness and tactical delivery with strategic thinking and is instrumental in executing high-impact people initiatives.

The Senior HRBP operates with autonomy, navigating ambiguity, solving moderately complex challenges and influencing outcomes across teams and region.

Key Responsibilities

HR Partnering

• Act as a strategic partner to European business leaders, shaping people plans that support organizational objectives.
• Coach and influence managers on leadership, performance, engagement, and capability development.
• Partner with global HR colleagues to localise and implement people initiatives across all regions.
• Being a member of our European Health & Safety Committees. Complying with the obligations in terms of occupational risk prevention, both towards our employees and preparing the necessary documentation for our clients.

Employee Relations

• Be responsible to oversee the employee lifecycle including onboarding, offboarding, engagement and development, employee relations.
• Be responsible to issue offer letters and employment contracts across all our regions in Europe in line and being always respectful with our Sabio policies/benefits in each country.
• Lead on complex ER cases, ensuring fair, consistent, and legally compliant outcomes.
• Provide proactive guidance to managers on employee relations, absence management, and wellbeing. Manage, together with our People Administrator, the holiday tool by applying the relevant policy to employees in each country.
• Maintain up-to-date knowledge of European employment laws and advise on policy and practice.

Compensation, Benefits & Reward

• Deliver annual reward processes (salary reviews, bonus cycles) in collaboration with global Reward teams.
• Advise managers and employees on reward policies, benefits, and recognition frameworks.
• Monitor reward competitiveness through benchmarking and market insights.

Performance & Development

• Embed performance management processes, ensuring objectives, feedback, and career development are consistently applied.
• Partner with Talent & Organizational Development colleagues to support succession planning and capability-building in Europe.
• Promote learning opportunities and support managers in developing team skills.

Workforce Planning & Change

• Partner with leaders on organisational design, restructures, and change programmes.
• Project Management skills: Experience in leading or contributing to cross-functional projects, with strong organisational and time capabilities.
• Provide HR support during periods of transformation, ensuring employee engagement and risk mitigation.
• Align workforce planning with business goals and global operating models.

Data & Insights

• Produce and interpret people dashboards, using data to highlight trends in attrition, engagement, performance, and workforce demographics.
• Use insights to influence leadership discussions and inform proactive HR actions.
• Partner with Finance and Operations to ensure workforce data supports broader business planning.
• Working closely with stakeholders to align HR strategies with business goals, supporting organizational changes, restructuring and DEI initiatives.

Skills Knowledge and Expertise

• Bachelor’s degree or higher in Human Resources/Business Administration/Law/Psychology or related fields.
• Deep understanding of Spanish (at least) labour legislation and its practical application in a corporate setting.
• 5-6 years of experience in HR Ops (especially Employee Relations & legislation).
• Experience working in matrix organizations and influencing across cultures, functions, and different levels of the organization.
• High (C1) Level of English, spoken and written.
• HRIS systems (e.g., Iris Cascade, Workday, SuccessFactors, Oracle HCM, or similar).
• ATS and recruitment platforms (e.g., LinkedIn Recruiter, Pinpoint, Greenhouse, or similar).
• Microsoft Office 365 suite (Excel, PowerPoint, Teams, SharePoint).
• Familiarity with collaboration and productivity tools in global businesses.
• Problem-solving and analytical skills with the ability to interpret HR data and present insights.
• Strong interpersonal and communication skills – able to express clearly and effectively at all levels. Able to give training for group of leaders and to have difficult conversations when necessary.
• Good understanding of People KPIs, data, analysis and how we can apply it in the People related topics to have a high-performance culture.

Behaviours

• High cultural awareness, adaptability, and ability to work effectively in a matrixed global organisation.
• Critical thinking questioning the status quo and trying to bring improvements and new solutions/ideas for current processes.
• A proactive person who takes ownership on his/her responsibilities.
• Comfortable with working in an ambiguous environment- open to change & adaptation, flexible.
• Ability to problem solve in the short and long term - the ability to process map (Project Management skills).
• Attention to detail.
• Sets high personal standards of performance.
• Good performer while working in Hybrid Working Model (home based + office).

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.