Job Description

At ENGIE, we believe that people are at the heart of the energy transition. Behind every process, every system, and every policy, there are colleagues who deserve seamless support and a great employee experience. That's where you come in.

As a Senior HR Specialist within our Global Business Support (GBS) team, you serve as the trusted first point of contact for employees across France and Belgium. You combine operational excellence with a genuine care for people, ensuring every interaction is handled with accuracy, empathy, and efficiency.

What You'll Do

• Act as the first point of contact for HR-related employee queries on policies, processes, and systems (Tier 1 support).
• Process HR requests and transactions within agreed SLAs, ensuring timely and accurate resolution.
• Maintain and update employee data in SuccessFactors, managing lifecycle events, absences, and personal data changes.
• Manage HR cases using ServiceNow HRSD, ensuring proper documentation and tracking of all requests.
• Prepare and issue standard HR documents such as certificates and employment letters.
• Promote digital adoption by supporting employees in using HR self-service tools.
• Collaborate with Tier 2 and Tier 3 teams on escalations and contribute to continuous improvement of HR processes.

What You Bring

• A Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2 to 5 years of experience in HR operations, personnel administration, or a shared services environment.
• Hands-on experience with transactional HR processes and employee lifecycle management.
• Familiarity with ServiceNow HRSD and SAP SuccessFactors is a strong plus.
• Excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and customer service skills with a solution-oriented mindset.
• Fluency in English is required; French and/or Dutch is a valuable advantage.

What We Offer

• A competitive salary package with clear career development opportunities within a global organization.
• A diverse range of missions across multiple geographies, keeping your work stimulating and varied.
• A friendly, collaborative work environment where your contributions are valued and recognized.
• Flexible working arrangements that support a healthy work-life balance.
• Access to learning programs, digital tools, and continuous improvement initiatives that help you grow.
• The chance to be part of a purpose-driven company shaping the future of energy.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

Our Commitment

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer. We evaluate all applicants based on their skills, experience, and potential, regardless of gender, ethnicity, age, disability, sexual orientation, religion, or any other characteristic protected by law. We actively promote diversity and inclusion because we believe varied perspectives drive innovation and better outcomes.

If you require any reasonable accommodations during the recruitment process, please let us know. We are committed to ensuring an accessible and supportive experience for every candidate.