Job Description

Are you passionate about HR, collaborating with people from diverse cultures, and working in a team that influences the future of the company? Wouldn’t you enjoy working in an organization with an unrivaled and supportive culture—where we care about you as a person as well as your success?

We are looking for a Senior HR Specialist to join a market-leading company in Accounts Payable (AP) automation, recognized for its innovation and customer impact.

As a Senior HR Specialist, you will be part of Basware's Global HR Admin Service Delivery Center of Expertise, working closely with colleagues in the US, Europe, and Asia. In this role, you will help drive operational HR excellence, focusing on key projects like payroll implementation and other critical initiatives planned for the coming year.

You will provide operational HR services aligned with global and local company policies and procedures while leveraging our advanced global digital platforms, tools, and systems. Tight collaboration with global HR teams, employees, managers and other stakeholders is essential. Reporting to the Global HR Admin Service Delivery Lead, you will work independently, take ownership of your responsibilities, and contribute to the development of HR processes within a virtual Service Delivery environment, while partnering closely with the Regional HR Business Partner.

Key Responsibilities

Operational HR Services

• Act as the first point of contact (Tier 1) for employee and manager inquiries, addressing standard HR-related questions based on established processes and policies. Collaborate seamlessly with various HR stakeholders to ensure effective resolution.
• Proactively manage employee life-cycle processes and related data management, including:
• Employee on-boarding and off-boarding
• Payroll processing and reporting
• Employment-related documentation
• Administration of employee benefits and employment-related insurance management/renewals
• Vacation and absence management
• Office management and admin support for local offices

Project Involvement

• Support and lead tasks related to key HR projects such as global payroll harmonization and HRIS upgrades.
• Drive continuous improvement of processes and policies, ensuring alignment with organizational goals and industry best practices.

Skills & Requirements

To thrive in this role, you need to have:

• Expertise in managing HR processes, systems, and tools, with a preference for proficiency in Microsoft products and modern HRIS platforms;
• Proven experience or interest in HR process documentation;
• Experience in HR activities supporting the full employee life cycle, ideally within a Global HR Admin Service Delivery environment;
• Excellent collaboration and communication skills, capable of working effectively with stakeholders in a global, fast-paced environment;
• A structured, detail-oriented approach with strong problem-solving skills;
• A proactive, customer-centric mindset, paired with enthusiasm for developing new ways of working;
• Fluency and proficiency in English are required.

Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or similar platforms is a plus, particularly for enhancing HR workflows and content creation. We actively support continuous learning in this area.

What we offer:

• Collaborative environment with world-class specialists in Recruiting, Performance and Reward, Learning and Development, HR Technology, and Service Delivery.
• Open and inclusive company culture that promotes equal opportunities and diversity.
• Employee well-being initiatives that promote work-life balance.
• Extensive learning and development opportunities for professional growth.
• Opportunity to contribute to the expansion of a small but growing service delivery team and influence new ways of working.