Job Description

Your Opportunity:

As a Senior HR Program Manager in HR Shared Services, you will own end-to-end HR process review and transformation initiatives focused on operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. You will lead discovery efforts, facilitate process mapping, and evaluate opportunities to streamline, automate, centralize, and improve the Team Member experience.

You will act as a strategic partner to HR COEs, HR Systems, Talent Acquisition, Compliance, Legal, and other stakeholders, independently defining problem statements, shaping improvement strategy, and owning execution across a portfolio of HR transformation initiatives.

What You’ll Do:

• Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy

• Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps

• Leverage team member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities

• Design future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions

• Develop prioritized roadmaps and business cases to drive alignment, sequencing, and measurable outcomes

• Influence and align cross-functional stakeholders to drive adoption, manage change impacts, and ensure sustained transformation outcomes

• Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process discipline through documentation, training, and governance

• Apply business acumen and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing stakeholder needs in ambiguous environments.

• Minimal travel may be required based on business needs

What You’ll Need:

• 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function

• 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives

• Strong working knowledge of HR process flows across the Team Member lifecycle and how they connect across functions

• Experience facilitating structured working sessions and influencing stakeholders to drive alignment and decisions

• Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes

• Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans

• Demonstrated ability to navigate ambiguity while maintaining momentum and measurable progress

• Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)

Bonus

• Lean Six Sigma certification or formal continuous improvement training

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The base salary range for this role is $118,500 - $189,500.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com

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