Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior HR Partner, Asia is a trusted advisor to leaders across Southeast Asia and Greater China, translating business priorities into people strategies that strengthen organizational effectiveness, talent outcomes, and employee experience.

Working independently and consultatively, you will apply sound judgement, regional HR expertise, and data-driven insights to solve complex people and organizational challenges. You will influence decisions, identify risks and opportunities, and collaborate across local, regional, and global teams to deliver practical solutions that balance business priorities, employee needs, and local requirements.

This role offers the opportunity to make a meaningful impact across a diverse and strategically important region while bringing Genesys values of Embrace Empathy, Fly in Formation, and Go Big to life.

Key responsibilities (but not limited to...)

• Partner with business leaders on workforce planning, organizational design, talent strategy, organizational effectiveness, and change initiatives.
• Advise and coach leaders on employee relations, performance management, and complex people matters, applying sound judgement, local employment law knowledge, and appropriate risk management.
• Build trusted stakeholder relationships, providing thoughtful guidance, alternative perspectives, and appropriate escalation to support effective decision-making.
• Partner with Talent Acquisition and hiring managers on role design, job levelling, compensation positioning, and assessment of critical hires.
• Facilitate performance and compensation review cycles and partner with Talent Development to implement regional and global talent programs.
• Engage proactively with managers to understand team dynamics, identify emerging issues, and provide coaching and practical solutions.
• Contribute people insights to business and leadership discussions and represent Southeast Asia and Greater China in global HR initiatives and projects.
• Leverage HR data and analytics to identify trends and recommend actions across engagement, compensation, benefits, succession planning, and workforce initiatives.
• Ensure HR practices and policies align with applicable local employment legislation and statutory requirements, recommending improvements and escalating specialist matters where appropriate.
• Collaborate across regional and global HR teams and cross-functional partners to deliver a consistent, high-quality employee and manager experience.

Qualifications

• Hold a relevant tertiary qualification and/or recognized professional HR certification, or demonstrate equivalent knowledge and practical experience.

Experience and Expertise

• Bring 8–10 years of relevant HR experience across multiple disciplines, ideally within a fast-paced, multinational technology organization.
• Demonstrate regional HR business partnering experience across Asia, with experience supporting Southeast Asia and Greater China strongly preferred.
• Apply practical expertise across workforce planning, organizational design, job levelling, talent management, employee relations, performance management, and organizational change.
• Demonstrate knowledge of employment legislation, statutory requirements, and HR practices across Southeast Asia and Greater China, including when specialist local advice or escalation is required.
• Apply working knowledge of compensation principles, annual reward cycles, and broader talent processes.
• Interpret HR data and complex information to identify trends and translate insights into practical business recommendations.
• Bring experience working with HR or employment service agencies in China, including ADP and/or FESCO, which is highly desirable.
• Apply strong proficiency in Excel, PowerPoint, and HR information systems.
• Travel to key Genesys offices as required.

Skills and Competencies

• Build credibility and influence through strong business partnering, stakeholder management, coaching, and communication skills across organizational levels and cultures.
• Exercise sound judgement and critical thinking when balancing business priorities, employee considerations, risk, and compliance requirements.
• Demonstrate systems thinking, balancing local needs with regional, global, and organizational priorities.
• Operate with a high degree of independence, ownership, discretion, and adaptability while managing competing priorities.
• Collaborate effectively across regional and global teams and communicate complex or sensitive matters with clarity and empathy.
• Demonstrate curiosity in adopting AI-enabled tools and emerging technologies to enhance HR delivery, insights, and decision-making.

Language Requirements

• Communicate fluently in written and spoken English.
• Bring proficiency in additional languages relevant to Southeast Asia or Greater China, which would be advantageous.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore.

#LI-PR1

#LI-Hybrid

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.