At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.
As a Senior HR Learning Representative, you will serve as a point-of-contact for Learning-related inquiries across multiple disciplines— via phone, chat, and Case Management. Your role will be focused on delivering a best-in-class employee experience while driving operational excellence, continuous improvement, and strategic service delivery.
Key Responsibilities
Acts as primary point-of-contact for learning inquiries (via phone, chat, and Case Management), identifying and delivering solutions to employees and People Leaders.
Delegates and escalates queries as appropriate but remains responsible through completion.
Track and manage case progress, providing timely updates and ensuring closure within defined service levels.
Oversees and contributes to the development and maintenance of Knowledge Base, Learning and Case Management content.
Drives continuous improvement initiatives to reduce inquiry volume and enhance employee experience.
Participates in projects, driving outcomes and communicating with clarity and influence.
Performs Subject Matter Expert role for assigned discipline or region, providing expert guidance and support.
Support daily service operations, adapting to fluctuations in inquiry volume and team capacity.
Uses service delivery metrics to identify patterns, trends, and improvement opportunities; reports findings to leadership.
Delivers training and onboarding for new team members on effective service delivery practices.
Qualifications
Any bachelor's degree
3-5 years of relevant HR experience in HR Operations / Learning /HR Shared Services/ HR Service Delivery or a related HR function.
Experience supporting global or regional HR service delivery environments will be a plus.
Experience participating in process improvement and transformation initiatives will be added advantage.
Your Skills
Critical Thinking
Operational Excellence
Employee Experience
Clear Communication
Relocation assistance is not available with this position.
The ability to accommodate flexible schedule aligned with international time Zone is essential.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com
We’re one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications.
Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future.
We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023.
