Job Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

The Senior HR GBS Specialist - Service Delivery & Continuous Improvement (Asia) is responsible for driving operational excellence, service delivery, and continuous improvement initiatives across the Asia portfolio within the Asia H2R Shared Business Services organization.

The role ensures the consistent execution of standardized HR processes while balancing operational excellence, customer experience, compliance and continuous improvement. As the primary owner of the Employee Lifecycle process family, the role maintains process documentation, drives process standardization and supports governance across the service.

In addition to operational ownership, the position serves as the Deputy to the Asia Service Delivery Lead, providing leadership support, operational oversight and business continuity when required.

Main Responsibilities:

Operational Leadership:

Act as the senior operational expert for the Asia Employee Lifecycle service.

Support Specialists by:

• Providing process guidance.
• Supporting workload balancing.
• Reviewing complex transactions.
• Coaching team members.
• Supporting quality assurance.
• Sharing best practices.

HR Case Management:

Own the operational delivery of Employee Inquiry and Case Management processes.

• Managing complex employee inquiries.
• Resolving escalated HR cases.
• Coordinating cross-functional case resolution.
• Ensuring timely communication with stakeholders.
• Identifying recurring issues and recommending process improvements.
• Monitoring case trends and service quality.

HR Operations Reporting

Lead the preparation and delivery of operational reporting across the assigned processes, including:

• Operational KPI reporting
• SLA reporting
• Productivity reporting
• Workforce reporting
• Service performance dashboards
• Operational scorecards
• Monthly operational reporting packs
• Ad hoc management reporting
• Trend analysis
• Operational performance monitoring

Process Ownership:

Own the Employee Lifecycle process family.

Responsible for maintaining and continuously improving:

• Employee Lifecycle SOPs
• Employee Inquiry SOPs
• Case Management SOPs
• Document Retention SOPs
• Offboarding SOPs

Ensure:

• Process documentation remains current.
• Local legislative variations are incorporated appropriately.
• Global process standards are maintained.
• Knowledge Articles are updated.
• Process improvements are documented.

Continuous Improvement:

Identify opportunities to:

• Simplify processes.
• Standardize activities.
• Improve customer experience.
• Reduce manual work.
• Improve quality.
• Increase automation.

Participate in operational improvement initiatives led by the Service Delivery Lead.

Support testing of new tools and process enhancements.

Governance:

Support operational governance by:

• Monitoring SLA achievement.
• Reviewing KPIs.
• Supporting audit preparation.
• Ensuring compliance with process controls.
• Maintaining operational documentation.
• Escalating operational risks.

Buddy Responsibilities:

Primary Buddy:

Asia HR Operations & Continuous Improvement

Responsibilities include:

• Knowledge sharing.
• Mutual operational support.
• Supporting process changes.

Emergency support may be provided to Learning and Performance with the purpose of operational excellence and knowledge build and expertise.

Decision Making:

Can independently:

• Resolve complex operational cases.
• Prioritize work within the Asia Lifecycle team.
• Recommend process improvements.
• Escalate operational risks.
• Approve standard operational decisions within delegated authority.
• Recommend updates to SOPs.

Supports the SDL in operational decisions affecting the wider Asia service.

Experience

• 6-9 years of experience in HR Operations or HR Shared Services experience.
• Significant experience managing Employee Lifecycle administration within a multinational environment
• Experience handling complex employee cases.
• Experience supporting HR compliance activities.
• Experience with HR case management systems.
• Experience with Workday or equivalent HCM platform.
• Experience working within Global Business Services environments preferred.
• Experience supporting payroll processes would be an advantage.
• Demonstrated experience improving HR operational processes.

Education

• Bachelor’s degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be considered
• Lean, Six Sigma or HR certifications considered an advantage

Languages

• Fluent English (spoken and written)
• Additional Asian language is an advantage

Technical/ Functional skills:

• Workday
• HR Case Management Systems
• Microsoft Office
• Excel
• Operational Reporting
• Process Documentation
• SOP Development
• Knowledge Management
• HR Analytics (basic)
• Document Management Systems

Other Competencies:

The successful candidate has a strong customer service mindset with a commitment to delivering high-quality, consistent outcomes. Builds trusted relationships through collaboration, clear communication and a proactive approach to problem solving. You take ownership of responsibilities, exercises sound judgement when making decisions and maintain a high level of accuracy and attention to detail. You can act as a role model by coaching and supporting colleagues, embracing continuous improvement and driving operational excellence. You feel comfortable in a dynamic environment, can adapt quickly to change and you demonstrate resilience, curiosity and a willingness to continuously learn and develop.

Staff

No direct reports

Interactions/ interface:

• Collaborates with internal SBS team members to ensure smooth execution of processes
• Interacts with employees and managers to support requests and process-related queries
• Works with HRBPs and other HR stakeholders primarily through defined processes and tools
• Engages with external vendors where required for administrative or process support activities

Job challenge:

Contributing and developing expertise to the delivery of high-quality HR services in a dynamic, collaborative, and process-driven environment.

Work environment and Additional information:

Corporate office environment

Additional Information

Additional Information for the job

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits​​​​​​
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development
• Access to Concierge Partnerships

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us