Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This is a Contract up to 18 months.

Our Human Resources Operations Division is looking for a forward-thinking, inclusive Senior Advisor, HR Digital Engagement to shape employees’ HR experience in a modern, digital-first environment. Reporting to Manager, HR Services, you will lead the strategy and evolution of HR’s digital ecosystem, from intuitive intranet experiences to seamless self‑service content and knowledge resources, ensuring employees can easily find what they need, when they need it. As a key driver of HR’s digital transformation, you’ll design experiences that boost adoption and embed change directly into HR platforms, moving beyond traditional communication approaches. Working closely with HR leaders, technology partners, and enterprise communicators, you’ll establish standards and governance that ensure consistency and quality across every HR touchpoint.

This is a unique opportunity for an innovative, analytical and collaborative professional to help accelerate HR’s shift toward a modern, integrated, self‑service model that empowers employees and enhances their everyday experience.

Why should I join?

If you are a high achieving, experienced, motivated HR trailblazer who thrives in a fast-paced environment and has the credibility to be a trusted HR partner; have the confidence to challenge the status quo and the ability to handle multiple priorities at the same time, then this amazing opportunity is for you!

Metrolinx is committed to helping our leaders achieve their goals through continuous learning, professional development, and support.

What Will I Be Doing?

• Establish the design, management and governance of frameworks that ensure HR digital properties are accurate, intuitive, integrated, and in support of HR’s shift towards a modern, self service operating model.
• Establish and maintain quality standards for digital content, ensuring consistency, clarity, and alignment with organizational messaging and branding.
• Develop, create, and govern HR digital communications, including articles, announcements, emails, guides, and multimedia content for digital platforms, embedding change principles directly in digital models.
• Ensure HR digital resources and knowledge libraries are structured and maintained in a way that supports future AI integration, such as chatbot functionality and automated employee support tools. This includes organizing content for easy retrieval, tagging, user-friendly structure and machine-readability.
• Champion a user-centric, experience design approach to HR digital resources, gathering feedback throughout the employee lifecycle, and from usage data to inform ongoing improvements.
• Drive adoption and engagement with HR digital platforms, promoting a positive and seamless employee experience.
• Enable HR’s evolution to a digital, self‑service ecosystem by leading change management strategies that prioritize employee experience, usability, and adoption of HR platforms, tools, and workflows across the employee lifecycle.
• Partner with HR product owners, Executive Offices, and Enterprise Communications to align digital enablement initiatives with enterprise change agendas—ensuring technology, processes, and experience design are integrated rather than communications‑led.
• Monitor and analyze usage metrics, engagement levels, and feedback to measure the effectiveness of digital communications and resources.
• Provide recommendations for enhancements based on data-driven insights and best practices in digital communications and employee experience.
• Build collaborative relationships with HR stakeholders, subject matter experts, and internal communications partners to ensure high-quality, relevant content.
• Influence and guide others in the division (without direct reports) to contribute to and uphold digital communications standards.

What Skills and Qualifications Do I Need?

• Completion of a diploma in Human Resources Management, Communications, Web Design, Digital Media, Information Technology, or a related field – or a combination of education, training and experience deemed equivalent.
• Experience with SharePoint, including creating, maintaining, and managing sites, content, document libraries, and information architecture. Demonstrated experience building, configuring, maintaining, and enhancing SharePoint sites, pages, libraries, and content repositories to support collaboration, document management, and information sharing across teams.
• Experience with online communication tools (SharePoint, MailChimp, Survey Monkey, Slido etc.).
• Demonstrated experience in communications and media relations including the administration and communication of informational, promotional, and public relations material.
• Leading transformational change, risk management, issues management and assessment initiatives to adapt to new or changing requirements and lead change throughout the organization, reflecting on lessons learned to analyze, evaluate, and define problems/challenges, identify alternatives, and make timely decisions to manage risk and address issues.
• Project coordination skills to develop, produce, and deliver a wide range of communications products and events, and to plan and deliver multimedia programs and campaigns under tight deadlines.
• Research and analytical skills to identify complex stakeholder relations issues and issues management initiatives, and recommend solutions.
• Skilled in developing, curating, and managing digital content (e.g., articles, guides, multimedia) that aligns with organizational standards and branding.
• Proficiency in analyzing usage metrics, engagement data, and employee feedback to measure effectiveness and inform continuous improvement of digital resources.
• Ability to structure and tag digital resources for future AI integration (e.g., chatbots, automated support), ensuring content is machine-readable and easily retrievable.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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