Job Description

Are you ready to take the next exciting step in your HR career?

At Potters Resorts, people are at the heart of everything we do. We are proud to have created a workplace culture built on teamwork, professionalism, care, and delivering exceptional experiences — not only for our guests, but for our teams too.

Located at our beautiful Five Lakes Resort in Essex, we are proud recipients of the prestigious 5 Star Award for over 20 consecutive years — an achievement only possible because of the incredible people who work with us.

We are now looking for an experienced, proactive, and people-focused Senior Human Resources Advisor to join our HR Team. This is a fantastic opportunity for someone who enjoys working operationally within a fast-paced environment, building strong relationships across the business, and playing a key role in supporting and developing our teams.

No two days are ever the same at Potters Resorts, making this the perfect opportunity for an HR professional who thrives on variety, collaboration, and making a genuine impact across the business.

About the Role:

Working closely with the Group HR Director and Resort Management Team, you will support the day-to-day operational delivery of HR across the Resort, providing professional guidance and practical support across all areas of the employee lifecycle.

This is a hands-on and visible role where you will:

• Build strong working relationships with Managers and teams across the Resort.
• Support recruitment, onboarding, and team member retention initiatives.
• Provide proactive employee relations advice and support.
• Coach and guide Managers through people matters and best practice processes.
• Support employee wellbeing, engagement, and development initiatives.
• Help drive a positive workplace culture aligned to our Vision & Mission.
• Support wider HR projects, compliance, and continuous improvement initiatives.

Key Responsibilities:

As part of our HR Team, you will:

• Support workforce planning, recruitment, and onboarding activity across the Resort.
• Partner with Managers to support performance management, absence management, employee relations matters, and team development.
• Support and coach Managers through formal HR processes and best practice.
• Support payroll coordination and people administration processes.
• Deliver a positive onboarding and probationary experience for new team members.
• Support engagement, wellbeing, and recognition initiatives across the Resort.
• Maintain HR systems, records, and compliance processes in line with employment legislation and GDPR requirements.
• Support HR projects, reporting, and continuous improvement initiatives.

Act as a trusted and approachable HR presence across the Resort.

Hours of Work:

• Full-time position
• Flexibility will be required in line with the operational needs of the business.

Salary:

Circa £40,000 per annum depending on experience

Qualifications

Our ideal candidate will:

• Be an experienced HR professional with strong operational HR knowledge.
• Hold a CIPD Level 5 qualification (or equivalent experience).
• Have previous experience managing employee relations cases confidently and professionally.
• Be approachable, professional, and highly organised.
• Thrive in a fast-paced people-focused environment.
• Be confident building relationships with stakeholders at all levels.
• Have excellent communication and coaching skills.
• Be proactive, solution-focused, and commercially aware.
• Be passionate about team member wellbeing, engagement, and creating a positive workplace culture.
• Have strong attention to detail and the ability to manage multiple priorities effectively.

Additional Information

Why Join Potters Resorts?

At Potters Resorts, we value our people and are passionate about creating a supportive, engaging, and rewarding workplace. As part of our team, you will benefit from:

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Free onsite parking.
• Team Member discounts and benefits.
• Access to wellbeing support initiatives.
• The opportunity to work within a successful and award-winning business where people genuinely matter.

Ready to Apply?

If you are passionate about people, enjoy building strong working relationships, and are looking for an exciting operational HR role within a dynamic and award-winning Resort environment, we would love to hear from you.

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.