Job Description

Senior HR Advisor

📍 Liverpool (Hybrid – min. 2 -3 days in the office)

🕒 Full-time | 37 hours per week

We are looking for an experienced and proactive Senior HR Advisor to join our People team. This is a fantastic opportunity for a confident HR professional to play a key role in delivering high-quality HR support, the development of our wellbeing function, and helping to shape a positive and inclusive workplace culture.

About the Role

As a Senior HR Advisor, you will provide expert guidance on a wide range of employee relations matters, supporting managers across the business to ensure a consistent, fair and legally compliant approach. You will also take an active role in developing the HR team, supporting team colleagues, and driving improvements in processes and employee wellbeing initiatives

Why Join Us?

You’ll be joining a supportive and collaborative HR team where you can make a real impact, influence change, and help develop both people and processes across the organisation.

Full details below ...

Job Purpose

The Senior HR Advisor will provide a proactive, professional and customer-focused HR advisory service to managers and employees across the business. The role is responsible for delivering expert guidance on a wide range of employee relations and people matters, ensuring compliance with company policies, procedures and employment law, while supporting a positive, inclusive and high-performing workplace culture.

Key Responsibilities

• Provide advice and guidance on employee related cases, ensuring these are well managed and meet the requirements of internal policies, best practice and employment legislation.
• Play an integral part in the HR team and support the HR Coordinator and HR Administrator in their continuous growth and development.
• Work with the HR Manager, to suggest and implement changes to processes and procedures, to help align the workforce with the strategic goals of the organisation.
• Consistently demonstrate and support in fostering a culture of employee engagement, wellbeing and inclusiveness.
• Provide support for wellbeing initiatives and Mental Health First Aider (MHFA) activity, helping to signpost colleagues and managers to appropriate internal and external support where needed.
• Take a leading role in the growth and development of our Wellbeing function, across the business.
• Develop relationships with Senior Management, providing them with guidance, coaching and support on all HR activities, to ensure a consistent and fair approach to people management.
• Support line managers with day-to-day people management responsibilities, including attendance, performance, conduct, capability and employee wellbeing, ensuring a consistent and legally compliant approach.
• Understand the purpose of policies and procedures, whilst being able to effectively provide HR support, in a wide variety of cases including grievances and appeals.
• Working and communicating with the HR systems advisor to maintain the integrity of HR and payroll systems.
• Maintain up to date knowledge of developments within HR and Employment Law, keeping Line Managers updated of this.
• Supporting the delivery of ad-hoc HR projects as required.
• Any other duties that may be required from time to time.

Experience & Knowledge

• Proven HR generalist experience with a strong understanding of employment law and HR best practice, with demonstrable knowledge of how to source and obtain answers independently.
• Mental Health First Aid and general wellbeing support experience.
• Proactive and self-motivated with a proven ability to work autonomously and flexibly, using own initiative.
• Excellent communication and interpersonal, to include providing written and verbal advice in a clear concise manner to a high standard, with excellent attention to detail.
• The ability to challenge using the qualities of patience, sensitivity, diplomacy and integrity.
• Excellent time management and organisational skills.
• Ability to work effectively with people across a wide range of levels and responsibilities and build relationships with key stakeholders, whilst influencing, persuading, coaching and using negotiating skills.
• Experience of working in a fast paced environment.
• Excellent IT skills with experience of working on HR Systems.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days’ holiday plus bank holidays

• Hybrid working model

• 2 x Volunteering days to support charitable initiatives

• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity

• Medicash cash plan – claim back dental / physio / optical appointments

• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools

• Discounts and cash back on travel and shopping through Medicash extras

• Life Assurance Scheme (4 x salary)

• Pension scheme

• Active network of Wellbeing Champions – providing mental health support

• Training and development opportunities

• Funded social events to connect with your colleagues

• Dress for your day policy