Job Description

HR Operations Specialist – Total Rewards & Employee Relations

We’re looking for an experienced and proactive HR Operations Specialist with a strong focus on Total Rewards and Employee Relations to join our team.

In this role, you’ll partner closely with HR leaders, business stakeholders, and global teams to deliver high-impact HR services, support key initiatives, and continuously improve processes.

You’ll play a critical part in shaping employee experience, driving HR excellence, and supporting business success through data-driven insights and strong stakeholder collaboration.

Key Responsibilities

• Partner proactively with stakeholders to deliver and enhance Total Rewards and Employee Relations programs
• Serve as a Subject Matter Expert (SME) across areas such as:
  • Compensation & Benefits
  • Incentive and bonus plans (global, regional, local)
  • Mobility and employee benefits
  • Job evaluation and design
  • Annual merit and salary review cycles
  • Market benchmarking and surveys
• Provide expert support and advisory services to managers, HRBPs, and COEs via ticketing systems and direct communication
• Ensure high-quality, timely resolution of complex HR inquiries
• Contribute to the design, implementation, and improvement of HR policies and procedures
• Clearly communicate HR policies, processes, and best practices to stakeholders
• Identify and drive continuous improvement initiatives, documenting end-to-end processes
• Champion global HR process standardization while identifying and addressing local gaps
• Work with systems such as Workday, ServiceNow, and other HR platforms to support operations
• Collaborate with cross-functional teams to deliver world-class HR services and ensure compliance through analytics and reporting
• Support HR system implementations, including analysis, design, testing, and deployment

Requirements

• Minimum 5+ years of hands-on experience in Total Rewards & Employee Relations
• Experience working in a fast-paced, high-volume HR environment
• Strong understanding of HR processes across multiple countries (preferred)
• Solid knowledge of the end-to-end employee lifecycle
• Excellent communication and stakeholder management skills
• Strong analytical skills with proficiency in spreadsheets and data handling
• Ability to manage projects and prioritize competing demands
• A team player who can also work independently with minimal supervision
• Commercial mindset with a desire to add business value
• High level of learning agility and adaptability

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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