Job Description

The opportunity

Ready to step into a senior HR role where you can truly own outcomes not just support them?

We’re looking for a high-performing Senior Human Success Advisor to lead HR operations, employee relations and compliance at aXcelerate. This is a hands-on, high-impact role where you’ll partner with leaders and employees to provide practical, timely and high quality HR support. You will also help shape scalable, modern HR practices, including leveraging AI to work smarter.

If you thrive in a fast-paced SaaS environment and want to influence how People & Culture evolves, this is your opportunity.

About us
aXcelerate is a leading SaaS provider, powering millions of learners across Australia through our Student and Learning Management System.

We’re on an exciting growth journey and have been recognised as a Great Place to Work for three consecutive years. Our culture is built on trust, collaboration and continuous improvement, where people are supported to do their best work and grow their careers.

What you'll be doing
Reporting to the Head of Human Success, you’ll be at the centre of our HR operations owning the end-to-end delivery of employee lifecycle processes, ER/IR matters and compliance.

This is a true generalist role, with a strong operational focus meaning you’ll need to roll up your sleeves and deliver. From managing complex employee relations cases to improving systems and introducing AI-driven efficiencies, you’ll play a key role in how HR operates and scales at aXcelerate.

• Own and optimise HR operations across the full employee lifecycle
• Lead Employee Relations matters end-to-end (performance, investigations, grievances, RTW)
• Ensure compliance with legislation, policies and best practice
• Partner with leaders to provide clear, practical and commercially sound HR advice
• Drive process improvement, including implementing AI tools and automation
• Support remuneration processes including salary reviews and benchmarking
• Deliver seamless onboarding experiences and support structured, compliant hiring
• Support performance processes and ensure consistency across the business
• Contribute to engagement, culture and continuous improvement initiatives

About you

You’re a confident, capable HR generalist who enjoys being in the detail but also thinking about how things can be better. You will be able to demonstrate:

• Proven and secure experience in a hands-on HR generalist or HR operations role
• Strong experience in HR operations and Employee Relations (you’ve handled complex cases)
• Solid understanding of employment legislation and HR best practices
• Experience working with HR systems (HRIS, ATS, LMS)
• Strong organisational skills with exceptional attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Confident communicator with the ability to influence and support stakeholders at all levels
• Experience using (or strong interest in learning) AI tools to improve efficiency and workflows
• Data literacy with the ability to analyse and present insights
• Tertiary qualification in HR or related field (or equivalent experience)
• Alignment with aXcelerate’s HEART values: Honesty, Empathy, Acceptance, Respect and Trust

Previous industry experience in Tech or SaaS will be highly regarded.

What we offer

• Hybrid working environment (3 days in the office)
• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget.
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Discounted gym membership and Pilates Class offers to support your health and wellbeing.
• Opportunities for career development with well defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

How to apply
Submit your resume outlining your experience and what excites you about this opportunity.

We’re looking for people who align with our H.E.A.R.T. values and bring fresh thinking to how we work.

We’re committed to building a diverse and inclusive workplace and encourage applications from all backgrounds.

If you require any reasonable adjustments during the application process, please let us know by emailing careers@axcelerate.com

aXcelerate acknowledges the Traditional Owners of the land where we work, live and learn and we pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We are committed to fostering learning and development in the communities that we serve.