Senior Housing Manager

Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan.

Temporary (until end of March 2027), full time (37.5 hpw), flexible working

Home based role - covering patches cross Hertfordshire, Cambridgeshire, Essex and Bedfordshire

We can’t offer a CoS for this role

Home, a place where you belong

You have a fantastic opportunity for you to join our awesome income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

What you’ll do

• You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion and developing effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice and identify regional trends

• You will lead on work with the financial inclusion partners to help customers who need support with their income.

• You will lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits

• You’ll work collaboratively with colleagues working in the patches, colleagues across Central Region, customers, Partners and External agencies to achieve best outcomes for customers and Home Group.

• You will manage the impact of welfare reform provisions, ensuring on going efficient and effective advice and support service to customers to manage risk on rent income levels.

• You will provide active and effective leadership, guidance, coaching and supervision and support to colleagues you are directly responsible for.

Why join us

You’ll have space to use your judgement and lead in a way that feels human and practical. You’ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time. Be part of one of the UK’s Great Places to Work!

You have

• Worked in housing before and understand income collection, housing management, housing law and in an ideal world, universal credit and leasehold and shared ownership too!

• Ability to collect and prepare and analyse information and reports with appropriate detail, clarity and evidence for management use.

• Experience in the delivery of income recovery/arrears management/credit control utilising broader holistic approaches to maximising income and reducing incidence of arrears

• passionate about delivering excellent customer service and have a genuine desire to help your customers.

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.

• Experience of people management.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You will work Monday to Friday but there is flexibility in the hours you work.

• You will be home based but required to support work across the central region and will need a car for travel.

• You will work mainly at home, but you will be required to attend in person training and meeting and may be attend Court on occasions.

• You need an Enhanced with barring list DBS check (we pay)

• You will need a vehicle insured for business purposes to get from A to B. The great news is that we’ll pay your mileage!

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year

• 2 paid volunteering days each year

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• 800+ discounts on shops, holidays, days out, tech and more

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Senior Housing Manager Job Description

find out about us, for help to apply and for all our benefits Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.