Job Description

Specific Job Functions:

Lead with energy, hospitality, and a guest-first mindset that reflects the Circus Circus brand and service standards

· Use extensive knowledge of the hospitality industry to solve complex operational challenges in real time

· Proactively identify and remove barriers that hinder quality guest service, efficiency, or team performance

· Provide strong leadership, coaching, and development to supervisors and team members, ensuring accountability and recognition

· Implement and oversee rate strategies to maximize hotel revenue while maintaining guest value and satisfaction

· Closely monitor occupancy trends, demand forecasts, and market conditions to inform pricing and staffing recommendations

· Conduct frequent lobby and front-of-house inspections to ensure cleanliness, safety, and brand standards are consistently met

· Collaborate with Marketing and Revenue teams to support strategies that increase occupancy, guest loyalty, and market share

· Partner closely with department supervisors to identify opportunities for process improvements and operational efficiencies

· Proactively communicate operational challenges, trends, and solutions to senior leadership

· Lead the development of short- and long-term departmental objectives aligned with property goals

· Monitor progress toward objectives and prepare clear, data-informed status reports for leadership

· Establish and reinforce empowerment guidelines for department employees to resolve guest concerns effectively

· Clearly define boundaries of employee responsibilities and decision-making authority

· Document and escalate any issues that may impact service delivery, guest satisfaction, or business results

· Prepare, manage, and meet or exceed departmental budgets while maintaining fiscal accountability

· Provide justification for budget variances and support proposals for new initiatives or capital needs

· Ensure department operations manuals are current, accurate, and aligned with best practices

· Stay current on industry trends, emerging technologies, and innovations in hotel operations

· Model and uphold the highest level of customer service across all departments at all times

· Maintain accountability for the day-to-day performance of the Front Desk and Room Reservations

· Perform all duties as deemed necessary for the success of the department and property

Three (3) or more years hotel operations supervisory experience in a major hotel resort required

· Demonstrated experience in developing, implementing, and evaluating guest service standards

· Strong working knowledge of property management systems (e.g., Opera, Infinium, JWalk)

· Proven ability to analyze complex operations and implement effective, sustainable solutions

· Must be able to work varied shifts, including nights, weekends, and holidays

· Communicate effectively in English, both verbally and in writing

· Professional appearance, executive presence, and strong leadership demeanor requi